Key Account Manager

This job is for a Key Account Manager. You might like this job because you'll manage key client relationships, drive sales growth, and collaborate with the product team to enhance product offerings based on market insights.

Employment Type: Full-Time

Job Description

Position Responsibilities

Account Management

• Manage and nurture relationships with key accounts across different product verticals.
• Act as the primary contact for all communication, ensuring our product needs and expectations are met consistently.
• Identify opportunities to enhance product satisfaction, including customization of offerings, promotional collaborations, or new product recommendations.

Sales & Business Development

• Drive sales growth through effective account planning, identifying upsell and cross-sell opportunities.
• Develop new business with key partners by positioning the coffee-chain brand and product portfolio.
• Collaborate with business partners to develop tailored promotions, seasonal offerings, and product mixes to drive sales.

Product & Market Knowledge

• Develop a deep understanding of the company’s product portfolio and verticals.
• Stay informed on industry trends, coffee innovations, and consumer preferences to provide insights and recommendations to management.
• Gather and relay external feedback to the product team to influence future product development and innovation.

Collaboration with Product Team

• Work closely with the regional product team to ensure that market insights and feedback are channeled to product development and launches.
• Collaborate on go-to-market strategies to further sharpen product objectives.
• Coordinate promotions, seasonal launches, and exclusive products with key accounts to maximize visibility and sales.
• Generate regular reports on sales growth and revenue forecasts.
• Track and report key performance metrics, including sales volume, market share, and client retention rate from a product perspective.

Job Requirements

Qualification & Experiences

• Bachelor’s degree in Business, Marketing, or a related field.
• 3-5 years of experience in key account management, sales, or business development.
• Strong understanding of the coffee industry, including product knowledge, market trends, and competitor activities.
• Excellent negotiation, communication, and presentation skills.
• Ability to build strong relationships and work collaboratively with both internal and external parties.
• Proficiency in CRM and sales management tools.
• Strong problem-solving abilities.

Skills

• Business Development
• Negotiation
• Forecasting

Company Benefits

• Employee Discount: Enjoy employee discounts on beverage, merchandise, etc at all outlets across Malaysia.
• Employee Perk Programmes: Establishment of corporate benefits to offer exclusive discounts or benefits to each employee.
• Health and Wellness: Out-patient care and in-patient care are covered for all employees including ongoing wellness programs & activities.
• Job Training: Job training and continuing education help to fuel employee career growth.
• Extension Leave Benefits: More generous leave days with more than 6 other types of leave!

Additional Info

Company Activity: Last active - few minutes ago

Experience Level: 3 - 6 Years of Experience

Job Specialisation: Key Account / Relationship Management

Company Profile

ZUS Coffee: For many, coffee is a daily need. Specialty coffee, however, is often seen as a luxury, something you treat yourself to only on special occasions. We started ZUS Coffee to change this perception. With the best quality ingredients, high-level coffee brewing technology and innovative business model, we’re evolving the concept of coffee consumption to make specialty coffee affordable for everyone, every day. Our vision is to be SEA's most personalised talent ecosystem; elevating human progress by helping careers and companies grow.

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