Technical Engineer

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Main Job Tasks and Responsibilities:

Monitor day-to-day operation for application, database, server, storage, network devices and connectivity. Assist in facilitating/escorting external vendors for repairs tickets or installation of servers. Provide proactive capacity monitoring via monitoring tools, perform clean-up, report or escalation when required. Manage, follow up and resolve cases as per company's internal case logging system. Perform Level 1 troubleshooting by following the procedures/guidance given. Manage and follow up the escalation to level 2 support, principal or service provider for any incident or problem beyond the support scope.

Physically check and verify physical assets to make sure assets are in good condition. Understand the requirements of 24x7 on-site support. Ensure facility regulations and safety policies are enforced before external personnel enter Data Center room. Perform ad hoc jobs for urgent requests. Compile reports for monthly tickets (incident, problem and request). Monitor and report the company capacity status. Provide a clean work environment by ensuring the facility is clean. Executing daily walkthroughs of IT equipment and MEP equipment.

Education and Experience:

Diploma, Bachelor's Degree, Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent. At least 1-2 years of large-scale Data Center on-site operating experience Strong technical understanding of Data Centers, operational excellence and a willingness to innovate in a constantly evolving environment.

Required Skill sets / hands-on experience:

1. Network equipment
2. Hardware installation
3. Application monitoring
4. SAN equipment
5. Database Management
6. Maintenance troubleshooting processes

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