Customer Experience Executive

Responsibilities

• Build rapport and ensure consistent delivery of excellence customer service experience to customers.
• Ensuring high standards are maintained regularly throughout Sunsuria City Township.
• Professionally manage the delivery of vacant possession and respond to customers' requests, enquiry or complaints efficiently.
• To communicate effectively with customers on the progress of defect rectification work or the status their issues
• Work harmoniously with relevant stakeholders ensuring the organization's service level are achieved through immediate resolution of property and service inquiry or complaints.
• Respond to customers' requests in an accurate and timely manner making recommendations based on local knowledge and industry practices.
• Propose and coordinate Customer Relationship Management (CRM) plans and activities to increase clientele database and high customer retention.
• Build good relationship with Residents Associations (RA), Joint Management Bodies (JMB) and relevant Committees and demonstrate good services at all times and resolve issues raised or concerns highlighted.
• Maintain proper documentation records to ensure compliance with statutory and industry practices.
• To support towards any soft launches and project launches as and when required
• To complete all the other job responsibilities and task assigned by the immediate superior or the Head of Department from time to time.

 

Qualifications

• Bachelor's Degree in related discipline with minimum 2-3 years of relevant working experience in providing customer service/concierge preferably in property development.
• Good written and verbal communication skills (English & Mandarin is a must).
• Proficient in MS Office applications.
• Able to evaluate multiple highly detailed tasks, determine priorities and organize work for maximum delivery result.
• Pleasant personality and able to communicate effectively with all levels of personnel.
• Willing to work at Sepang and travel to other site as well. 

Customer Service, Concierge, Communication, Ms Office