Database Delivery Manager (Remote)

We are seeking a skilled and dedicated Database Solutions Delivery Manager to join our client's team. In this role, you will be responsible for providing top-tier services to the overseas customers, addressing their technical issues and concerns. You will play a critical role in maintaining customer trust and satisfaction by ensuring efficient and effective resolution of technical issues. This is a remote position based in Malaysia, with travel to other ASEAN countries as needed.

Key Responsibilities:

• Act as a customer advocate internally.
• Stay current with new OceanBase features and releases.
• Collaborate with peers and colleagues to address customer concerns.
• Escalate unresolved or complex issues to appropriate internal teams.
• Prioritize customer satisfaction in all interactions.
• Provide remote or on-site support to customers.
• Offer technical resolutions or architecture suggestions to customers.
• Document technical work and research to aid peers, enhance the product, and improve customer experience.

Requirements:

• B.S. degree in Computer Science or Electrical Engineering.
• Minimum of 6 years of experience in customer-facing services or technical solution delivery.
• Fluency in English and Mandarin (reading, writing, and speaking) is a must.
• Basic understanding of Operating Systems and Relational Database Management Systems (RDBMS).
• Prior experience with RDBMS such as MySQL, Oracle, DB2, etc.
• Proficiency in basic Linux operations.
• Willingness to travel to other ASEAN countries (up to 50% travel).
• Experience with cloud platforms such as AWS, Ali-Cloud, GCP, Azure, etc.
• Experience with distributed systems or big data.
• Background in customer relationship management.
• Troubleshooting skills are a plus.

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