Sr. Exec, Customer Care (Artwork & Packaging) - Medical Device Manufacturer

About the Company

This employer is a well-established medical devices manufacturer, which renowned for quality, innovation, and customer service in the healthcare and safety industries.

About the Job

In this position, you will be responsible to provide end-to-end customer care support in a manufacturing environment, managing order fulfilment, customer coordination, and artwork development, and packaging compliance while ensuring compliance with quality and regulatory requirements.

Job Responsibilities:

• Acts as the main point of contact for customers, managing end-to-end order processing, delivery coordinator and documentation in the ERP systems
• Liaise with customers, vendors and internal teams (Sales, Planning, Production, Regulatory Affairs, Quality Assurance, Warehouse) for the development and approval of artwork.
• Handle customer enquiries, issues, and complaints, ensuring timely resolution and customer satisfaction
• Support artwork and labelling coordination for customer packaging, liaising with RA, QA and suppliers to ensure compliance.
• Ensure timely and accurate for the final approved artwork and upload into document control system
• Prepare regular reports and updates to meet the information needs of customers and internal stakeholders

Job Requirements:

• Diploma/bachelor's degree in business, Supply Chain, Logistics or a related field.
• Min 3-5 years of experience in customer care, order management, or artwork coordination , preferably in manufacturing, medical devices, or glove industry.
• Familiarity with ERP systems and basic MS Office skills
• Strong coordination and communication skills to liaise effectively with internal teams and external suppliers/customers
• Attention to detail, accuracy and ability to work under tight timelines
• Knowledge of packaging artwork, labelling or regulatory compliance is an advantage

What's on offer:

• Competitive salary and career development
• Exposure to cross-functional coordination
• Training and upskilling opportunities to enhance professional expertise