Senior Customer Service Executive

Company Description

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Role Description

This is a full-time on-site role as a Senior Customer Service Executive at Stickers Express in Johor Bahru. As a Senior Customer Service Executive, you will be responsible for providing exceptional customer service to clients, handling customer inquiries and resolving issues, managing customer accounts, and coordinating with different departments to ensure customer satisfaction.

Qualifications

• Prior experience in customer service or a related field
• Excellent communication and interpersonal skills
• Strong problem-solving and decision-making abilities
• Attention to detail and ability to multitask
• Strong organizational skills and ability to work under pressure
• Proficiency in using customer service software and tools
• Ability to work independently and as part of a team
• High level of professionalism and customer-oriented mindset

Customer Service, Professionalism, Teamwork, Multitasking, Interpersonal Skills, Decision Making, Organizational Skills, Communication, Problem Solving