Customer Service Officer - (Logistics) - SL3

Job Summary: Coordinating the customer service tasks at branch level.

Key Accountabilities

Customer Service

• Serve as liaison between the customers and other department
• Provide prompt and professional attention to all internal and external clients' requests or problems
• Support and provide quotation and concerned documents to customers
• Preparing customer shipping instruction for billing purpose
• Maintain and update records in customer's software system
• Plan the daily truck planning and communicate with the respective transporter
• Do the necessary adjustment, movement & transfer in system timely and validate accordingly
• Handle customer's enquiries promptly
• Ensure compliance with customer's Standard Operating Procedures

Documents and Reports

• Responsible for timely submission of reports and data to customers

Specific Activities

• Carrying out any other request made by their manager

Requirements

Technical

• Minimum of 5 years' experience in customer service filed in third party logistics organization

Behavioural

• Excellent communication
• Team player
• Rigorous
• Excellent inter-personal skills
• Organized
• Responsive
• Negotiation skills

Language

• Fluent in English + local language

Benefits

Medical

Dental

Birthday Leave

Festive Leave Customer Service, Communication, Negotiation Skills, Team Player, Organised, Responsive