Head of Employee Benefits Sales Support

Job Summary

• Lead and deliver quality sales support and services to the employee benefits (EB) clients and intermediaries including agents and brokers.
• Drive process improvements, automation, and digitization projects to ensure sustainable EB growth and maintain good service level standards.

Key Responsibilities

• Leading and managing the sales support team (approximately 6 staff) to improve turnaround time (TAT) and service levels.
• Lead and maintain good collaboration with Allianz EB sales teams to ensure solid operations support and client servicing activities are conducted within TAT.
• Lead and manage the sales support correspondence platforms with EB intermediaries via email, telephone hotline, and intermediary digital e-submission platforms.
• Streamline coordination with back-office processing teams i.e., policy management team, credit control team to provide updated status of the policy servicing activities.
• Support in EB events management, sales campaigns tracking, and deploy resources to support helpdesk activities and promote cross-sell worksite products at clients' offices.
• Prepare sales support productivity report and recommend actions/processes to improve productivity of the team.
• Leading the enhancement and automation of EB digital platforms and WSM cross-selling platforms.

Key Requirements

• Candidate must possess at least a Bachelor’s Degree in any field.
• Above 5 years’ experience in EB.
• Experienced in managing a team in a similar role.
• Good communication and interpersonal skills.

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