Sales Manager (Online Advertising - Mandarin Speaker)

Job details:

• Job type : Permanent Role
• Work schedule : Monday to Friday, 9am to 6pm
• Work location : UOA Office Tower, Bangsar
• Job intake : Late September or early October

Job responsibilities:

• Manage a high performing team of Agency Account Managers focused on supporting and scaling existing advertisers within the book.
• Manage KPIs, ensure deliverables are exceeded and revenue is achieved.
• Identify barriers and improve productivity and success.
• Develop, coach and manage your Agency team to ensure operational excellence.
• Identify top talent and participate in the interview process to build out and maintain a high performing Agency Account Manager team.
• Motivate and inspire the team in a goal and results-oriented way by driving optimum individual and team performance to deliver against agreed KPIs and targets.
• Conduct one-to-ones with team members to assess performance against objectives.
• Carry out call evaluations on a weekly basis to ensure consistency and adherence to all regulatory requirements and best practices in customer engagement.
• Provide leadership, support, and development to team members, building on their strengths to drive optimum performance.
• Oversee and manage the day-to-day operation and workflow of the team in an organized and efficient manner.
• Create a learning environment to ensure that knowledge and insights are effectively transferred.
• Act as a point of referral for complex and escalated queries.
• Ensure that all client SLA targets are met, including aspects of: Meeting Client SLAs, Performance Management, People Management, Transition Management, and other key roles (Recruitment, Quality Management, Policy communication, etc.).

Job requirements:

• Minimum 3 or more years experience in Advertising Technology sales in any online ad platform.
• Minimum 1 or more years in sales team lead/sales manager role.
• Native level in Mandarin and Cantonese language.
• Bachelor's Degree or higher.
• Experience recruiting and hiring candidates for a high-performance agency account management sales team.
• Demonstrated experience forecasting new sales opportunities, setting goals, and monitoring sales activity.
• Ability to develop effective business relationships with all levels of internal and external management.
• Must possess strong oral, written, presentation, and interpersonal skills.
• CRM experience or comparable sales force automation tool.
• Strong knowledge of technology/social media channels.
• Ability to identify and lead service improvement initiatives.
• Experience in handling escalations from both external clients and internal sales and support organizations within a contact centre/queue-based environment as a plus.
• Experience developing, measuring, and documenting improved efficiencies in workflow and system processes.
• Must be able to clearly identify goals, communicate vision for the team, and then deliver results.
• Excellent influencing skills and ability to work with key cross-functional business stakeholders.
• Excellent customer service, communication, and interpersonal skills.

Qualified and interested candidates can apply by clicking the button below or sending your updated resume to View email address on click.appcast.io .

Consultant in charge of the role:

Christine Lee
Senior Recruitment Consultant

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