Senior Sales & Service Engineer

Founded in 1917, John Crane is a global leader in the design, manufacturing, and engineering of mission-critical flow control solutions for increased efficiency, emission reductions, and energy transformation. Our products include mechanical seals and systems, couplings, bearings, filtration systems, and predictive digital monitoring technologies. John Crane customer service is accessed through a global network of more than 200 global sites in over 50 countries employing more than 6,000 employees worldwide. We partner with our customers and help them meet the latest environmental standards and keep their operations safe and controlled.

John Crane is part of Smiths Group. For over 170 years, Smiths has been improving our world through smarter engineering. Our technology benefits millions of people every day – making travel safer, supporting sustainable energy transition, efficiently heating and cooling our homes, and helping our world stay connected.

Duties & Responsibilities

Responsibilities -

• Promote and sell John Crane products in accordance with the company policy, pricing guidelines, and regulations.
• Identify business opportunities and create proposals.
• Achieve sales targets and demonstrate strong results in business development.
• Develop value propositions, contracts, and agreements.
• Act as an internal leader to assist new sales teammates.
• Provide guidelines for customers on how to use and apply our products.
• Be actively involved in the delivery of goods, invoicing, and collections on payments from customers.
• Provide monthly activity reports.
• Prepare quotations for John Crane products for customers under account.
• Build good rapport with customers.
• Perform other duties as assigned by the supervisor.
• Act as a good interface between the company and internal and external customers.
• Communicate effectively with internal and external stakeholders.
• Be capable of involving in site work.
• Be flexible to face any contingency plans and organize assigned activities.

The Individual

Skills & Experience -

• Diploma or bachelor’s degree in mechanical engineering with at least 5 years of experience in a similar capacity.
• At least 5 years of working experience in the mechanical field, with exposure to the O&G petrochemical industry and basic industry standards and API exposure.
• Familiarity with business development in East Malaysia.
• Familiarity with customers in onshore and offshore environments.
• Sound knowledge of rotating and process equipment; knowledge of mechanical seals, rotating equipment, and turbomachinery would be an advantage.
• Proficient in both written and spoken English.
• Capable of drafting reports, proposals, and presentations.
• Capable of conducting training for clients.
• High flexibility for travel based on business requirements.

Diversity & Inclusion:

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

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