MY-Technical Specialist
Apple
Summary
Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. At Apple, we believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work. As a Technical Specialist, you offer technical support and skilled troubleshooting for all customers while also generating excitement for Apple's products and services. You deliver exceptional service and empower customers to get the most out of their Apple products. A Technical Specialist also makes sure customers are educated about repair options and Apple products and services. Description
Develop knowledge and stay up to date on Apple products, services, and Genius Bar repair processes to support efficient and high-quality repairs. Support customers having Apple product or software issues with care and empathy, using all tools and resources provided by Apple. Troubleshoot, diagnose, and resolve service concerns for select Apple hardware and software. Work with team leaders to identify recurring repair problems and other service concerns, and make sure that feedback is provided to Apple. Provide excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting product and service recommendations, and educating customers on relevant ways to buy. Perform other tasks as needed, including but not limited to supporting customer-facing activities on or off the sales floor. Contribute to an inclusive environment by respecting each other's differences and having the curiosity to learn. Demonstrate Apple's values of inclusion and diversity in daily activities. Minimum Qualifications
Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. At Apple, we believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work. As a Technical Specialist, you offer technical support and skilled troubleshooting for all customers while also generating excitement for Apple's products and services. You deliver exceptional service and empower customers to get the most out of their Apple products. A Technical Specialist also makes sure customers are educated about repair options and Apple products and services. Description
Develop knowledge and stay up to date on Apple products, services, and Genius Bar repair processes to support efficient and high-quality repairs. Support customers having Apple product or software issues with care and empathy, using all tools and resources provided by Apple. Troubleshoot, diagnose, and resolve service concerns for select Apple hardware and software. Work with team leaders to identify recurring repair problems and other service concerns, and make sure that feedback is provided to Apple. Provide excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting product and service recommendations, and educating customers on relevant ways to buy. Perform other tasks as needed, including but not limited to supporting customer-facing activities on or off the sales floor. Contribute to an inclusive environment by respecting each other's differences and having the curiosity to learn. Demonstrate Apple's values of inclusion and diversity in daily activities. Minimum Qualifications
- You should have availability to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
- You should also be proficient in the local language, both written and spoken.
- You can:
- Demonstrate technical expertise of Apple products and services.
- Follow troubleshooting steps to identify the root cause of a technical issue in a customer service environment.
- Navigate customer service issues with care and strong interpersonal skills.
- Consistently learn about and deepen your understanding of Apple products and services and third party products to enhance the customer experience.
- Work in a fast-paced environment and balance multiple tasks at the same time.
- Work well in a team environment, demonstrating shared responsibility and accountability with other team members.
- Be trusted with sensitive or confidential information, keeping with Apple's core values.
- Be curious and open to learning from others and helping each other grow.
Vacancy posted 7 days ago
Similar jobs that could be interesting for youBased on the MY-Technical Specialist in Putrajaya vacancy
- ...Description What is the opportunity? Our client is a specialist provider of asset services, custody, payments and treasury services... ...procedures and taking direction from senior staff; developing technical skills. ~ Maintaining accurate records of all Accounts...
- ...business growth, managing key accounts, and delivering complex technical automation solutions. You will play a vital role in capturing... ...consistently exceed sales targets. Collaborate with internal product specialists and guide junior sales engineers. Skills & Experience...
- ...Merck Animal Health seeks a Companion Animal Technical Sales Specialist to drive commercial success and scientific adoption of companion animal products in Central Region Peninsular Malaysia. The role combines technical expertise with sales excellence, partnering with...
- ...nurture relationships with existing industrial clients. Pitch technical automation solutions, including PLCs, SCADA systems, sensors,... ...to meet targets. Collaborate with internal technical specialists to deliver end-to-end customer solutions. Requirements ~...
- ..., which owns the knowledge, quality standards, and training behind every customer support conversation. As a Senior Technical Support Specialist – Integrations SME , you will join Quality & Enablement as the subject-matter expert on how customers connect respond.io...
- ...Responsibilities: Assist customer and field engineers by diagnosing problems and providing resolution for technical or service-related issues. Troubleshooting to identify hardware or software products that are defective. Advice & educates customers through combination...
- ...issue. ~Advises & educates customers through a combination of experience & guideline documentation to ensure a solution to their technical issues. ~Responsible for ensuring that the set KPIs are achieved. ~Create a case in ticketing system, monitoring and drive the case...
- ...Key Responsibilities: Customer Support & Case Management Provide technical support for Lenovo Infrastructure Solutions Group (ISG) products including servers, storage, and networking solutions. Manage customer interactions primarily through non-voice channels...
- ...Job Description What is the opportunity? Our client is a specialist provider of asset services, custody, payments and treasury services. Founded in 1864, they are the 10th largest bank worldwide and the 5th in North America, as measured by market capitalization...
- ...Job Description What is the opportunity? Our client is a specialist provider of asset services, custody, payments and treasury services. Founded in 1864, they are the 10th largest bank worldwide and the 5th in North America, as measured by market capitalization...
- ...Job Description What is the opportunity? Our client is a specialist provider of asset services, custody, payments and treasury services. Founded in 1864, they are the 10th largest bank worldwide and the 5th in North America, as measured by market capitalization...
- __ TECHNICAL SALES ENGINEER PES Technologies Sdn. Bhd. Location: Shah Alam, Selangor Full-Time | 5-Day Work Week Fresh Graduates Are Welcome Build Your Career Beyond a Normal Sales Job Are you a Mechanical / Engineering graduate who enjoys understanding how machines...
- ...Job Description What is the opportunity? Our client is a specialist provider of asset services, custody, payments and treasury services. Founded in 1864, they are the 10th largest bank worldwide and the 5th in North America, as measured by market capitalization...
- ...Job Description What is the opportunity? Our client is a specialist provider of asset services, custody, payments and treasury services. Founded in 1864, they are the 10th largest bank worldwide and the 5th in North America, as measured by market capitalization...
- ...collaborating with internal stakeholders, insurers and service providers to ensure timely and accurate claims processing. Technical Specialist - General Insurance Claims (Supporting Hong Kong) We will count on you to: Interpret policy wording and exclusions,...
- ...Role Summary The Technical Project Manager will lead the planning, execution, and delivery of high-performance equity trading platforms. This includes overseeing initiatives for Order Routing and Real-time Risk Management systems. You will collaborate with Business...
- ...Job Overview We are looking for an experienced .NET Technical Lead with strong hands-on development expertise, solutioning capabilities, and team management experience. The ideal candidate will lead a small development team, drive technical design and architecture...
- ...Position : Technical Assistant Industry : Oil & Gas Location : Office, KL Job Description: Prepare and process purchase requisitions (PRs) and purchase orders (POs) in accordance with project requirements and procurement procedures. Monitor procurement...
- ...gives you hands-on experience in solving tech issues and supporting website performance in real time. Here You’ll Get: -Real technical work - Support live websites and systems that impact real users and clients. -Meaningful mentorship - Learn directly from experienced...
- ...Job Description What is the opportunity? Our client is a specialist provider of asset services, custody, payments and treasury services. Founded in 1864, they are the 10th largest bank worldwide and the 5th in North America, as measured by market capitalization...
- ...network solutions provider delivering enterprise-grade connectivity, infrastructure, and technology services. about the job Technical Leadership: Provide advanced technical guidance, mentorship, and troubleshooting support to Level 1 and Level 2 engineers....
- ...with customers to understand their needs and deliver targeted, high-impact solutions. Role Description This full-time, on-site Technical Support Engineer role is based in Putrajaya. The Technical Support Engineer will provide front-line technical assistance to end users...
crossroad solutions sdn bhd
Putrajaya1 day ago - ...strategically set up with decades of experience supporting the business. As a growing effort to continue their expansion, a position as a Technical Business Analyst has been created to undertake a large project. about the job As the new Technical Business Analyst, you...
- ...production Monitor and update electrical cabinet production status information to management and machine production team Resolve technical and quality issues to ensure that all electrical cabinets are delivered on-time, within scope and quality requirements Ensure...
- ...Job Description What is the opportunity? Our client is a specialist provider of asset services, custody, payments and treasury services. Founded in 1864, they are the 10th largest bank worldwide and the 5th in North America, as measured by market capitalization...
- ...Job Description What is the opportunity? Our client is a specialist provider of asset services, custody, payments and treasury services. Founded in 1864, they are the 10th largest bank worldwide and the 5th in North America, as measured by market capitalization...
- ...application development, customizations and enhancements, provides pre- and post-go-live end-user support, and serves as the lead technical expert on implementation teams. Key Responsibilities -Analyzing and estimating client modification requests -Writing code to...
- _ Job Description We are seeking a motivated and tech-savvy_Technical Support (For ICT)_to join our team. A Technical Support leverages technical expertise and strong interpersonal skills to sell complex products or services—often in IT, Electronic, Surveillance, or Smart...
- The Technical Assistant intern is responsible for providing general technical and operational support to the technical team, including assisting with installation, maintenance, troubleshooting, documentation, equipment handling, and site activities. Key Responsibilities...
- ...actually be built? DDA is looking for an experienced Senior Technical Designer to strengthen our commercial interiors team. We need... ...before they reach site. -Coordinate architectural, MandE and specialist information. -Review shop drawings, material submissions and...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to MY-Technical Specialist. Be the first to apply!
