Order Management Specialist
Rolls-Royce Motor Cars
Job Description Why join Rolls-Royce At Rolls-Royce we are proud to be a business that has truly helped to shape the modern world and are committed to always being a force for progress; powering, protecting and connecting people everywhere. By joining Rolls-Royce, you'll have the opportunity to work on world-class solutions, supported by a culture that believes individuality is our greatest strength, and all perspectives, experiences and backgrounds help us innovate and enable our high-performance culture. Key Responsibilities
- Manage customer orders from receipt to contract fulfillment, coordinating with internal departments, factories, suppliers and contractors to ensure smooth project execution, limited to supporting back end non-technical work requirements.
- Create and manage engine PO and 3rd party PO to factory in SAP (S4HC).
- Execute orders in accordance with contractual scope, delivery schedules, and budget requirements.
- Coordinate with Finance on customer invoicing, milestone payments depend on the contract agreed payment terms.
- Manage logistics and shipment activities, including transportation arrangements, shipping instructions and customer communications.
- Prepare and review shipping, import, export and customs documentation (Form K1) to ensure accuracy and compliance.
- Liaise with freight forwarders, vendors and warehouses to ensure timely dispatch, delivery and goods receipt.
- Verify purchase orders, delivery documents, supplier invoices for accuracy and completeness.
- Resolve post-delivery issues, including shipment discrepancies, shortages, and customer claims.
- Maintain project and company documentation in compliance with corporate, statutory and regulatory requirements.
- Support office administration, vendor management (KYP), procurement, expense tracking and budget control.
- Drive operational efficiency through continuous process improvement and effective stakeholder coordination.
- Bachelor's degree in Business Administration or a related discipline.
- At least 3 years of experience in order management, order fulfillment or project execution within an engineered solutions business environment.
- Prior experience in the diesel engine, generator or data center backup power industry is an advantage.
- Strong team player with excellent interpersonal, written and verbal communication skills.
- Good understanding of Asian business cultures, regional practices and customer service principles.
- Ability to work effectively under pressure, manage challenging situations and take ownership of order management responsibilities.
- Highly organized and capable of managing multiple priorities and projects simultaneously.
- Resourceful, proactive and able to adapt quickly to changing business needs.
- Strong project tracking skills with the ability to stay informed and updated on project progress at all times.
- Willing and able to travel when required.
- Proficient in both English and Malay, with strong written and spoken communication skills.
- Working knowledge of SAP Sales & Distribution (SD) module, shipping processes, logistics operations and Incoterms.
- Proficient in Microsoft Office applications, particularly Excel, Word and PowerPoint.
- Detail-oriented with a high level of professionalism, accuracy and accountability.
Vacancy posted 24 days ago
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