Customer Care Representative

Are you driven, results-oriented and a team player?

With 15,000 customers in over 15 countries, StoreHub's mission is to make business awesome for everyone by providing retail and restaurant businesses the technology and services they need to succeed.

At StoreHub, we believe that technology is essential for businesses to survive and thrive in today's fast-changing world. We also believe that equal access to technology is a fundamental right. That's why we’re committed to bridging this gap and making technology accessible to all, regardless of their background. By focusing on serving needs, not just profit, we level the playing field for those who have been marginalized. Our customers trust us with the success of their businesses, and we play to win by enabling everyone to build successful businesses.

At StoreHub we model ourselves on a pro-sports team whereby all of your colleagues are extraordinary at what they do and are highly effective collaborators.

In the Customer Care Representative role, you’d be responsible for creating an innovative customer experience and building strong relationships with our customers over phone, email, and chat. As the company’s first point of contact for our customers, you will be responsible for driving a successful customer experience by assisting those at varying skill levels to get the best use of the product.

You don’t need to be an expert or know everything about our industry (even we don’t!). But the work is challenging, fast-paced, and always on the bleeding edge. So, we’re looking for someone with a curious mind, a strong drive to make things happen, and a passion to keep improving yourself.

What you will do:

• Develop a deep understanding of the StoreHub platform to help customers troubleshoot and navigate through processes and bugs by phone, email and chat.
• Be the first point of contact for all incoming tickets and distribute to the related teams.
• Drive a successful customer experience by assisting those at varying skill levels to get the best use of the product.
• Learn to follow and maintain a streamlined bug filing process.
• Take ownership of anything from small technical issues to escalated software bugs and solve for the customer from beginning to end.
• Support the Beep Delivery Team to handle Customer and Merchant inquiries when required.

How you will need to be:

• Extremely determined to solve customer’s problems accompanied by a willingness to go the extra mile.
• Highly curious in asking the right questions to get to the root cause of an issue.
• Able to pick up technical concepts and information, quickly.
• Responsive to feedback and apply it immediately.
• Able to multitask and switch between tools, effortlessly.
• Resourcefulness in finding solutions when things are unclear.
• Able to work on public holidays, weekends and on shift rotations (am/pm).

What you need to have:

• Experience in a customer service related role.
• Stable and speedy Internet connection.

At StoreHub, we don't just offer a job, we offer an experience. In addition to our unique culture, we provide a wide range of perks and benefits to help you thrive:

• Cutting edge tools. If something can be automated, we’ll make it happen. You will be introduced to over 20 different tools we use that support basic tasks, so that we can focus our minds on the kind of work that matters.
• Sports events sponsored by the company, including football, bouldering, basketball, squash, and more.
• Team building activities to help you bond and collaborate with your teammates.
• Robust employee engagement framework with different activities every month to help you connect and build relationships with amazing Hubbers from other departments.
• Reflection and feedback culture , with monthly one-on-ones with your coach to help you grow and receive in-depth individual feedback.
• Career progression map to help you build your own path within your team, with both expert and coach tracks, as well as internal movement opportunities to other departments.

We are an equal opportunity employer and value diversity at StoreHub. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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