Support/Community Manager

For which tasks (responsibilities)?

Support:

• Reply to reviews on app stores / social media and maintain a friendly atmosphere and company rating.

• Informing development about bugs / issues encountered by users.

SMM | Community:

• Developing and implementing a strategy for social media platforms (Facebook/Instagram).

• Implementing the content plan: briefing, writing texts, maintaining activity by responding to comments, etc.

• Generating ideas (promo codes, giveaways, contests, sales posts, themed calendar events and associated promotions) and implementing activities.

• Evaluating the effectiveness of work (amount of posts, reach, revenue, subscribers etc), creating reports.

What kind of professional are we looking for?

• Minimum 1 year of experience as a community/support manager.

• Willing to perform work on both Community and Support vectors.

• Ready to work with our products, initiative, and generation of new ideas.

• Strong communication skills, both written and verbal.

• Proactiveness.

• Good self-management skills, ability to plan and distribute workload effectively.

• Upper-Intermediate level of English and Russian.

• Gaming experience in various genres.

Plus:

• Experience working with AI;

• Experience working with gaming metrics.

Why do we enjoy working here?

• The opportunity to contribute to the creation of games.

• Remote full-time work in a stable gaming company.

• A management style that is open to dialogue, trusts the team, and is focused on uniting efforts to achieve results.

• A team of passionate specialists who will support and help in difficult situations.

• 23 days of vacation, 3 personal days, and paid sick leave.

The selection process

When applying for the position, please answer the following questions:

1. Which gaming projects have you worked on?

2. Salary expectations ($).