Operation Executive

Job Responsibility

• Marketing and ecosystem management of high-value customer / player groups, cooperate with product development department to increase customer retention.
• Maintain core partnerships and enhance customer relationships, drive sales activities and performance growth.
• Creating marketing plan (such as tournament, promotion activities, etc.) to continuously optimize the recruitment and cultivation process of core partners (main players) / new players.
• Targeting higher user activity, daily engagement rate, retention, and recharge.
• Actively collect feedback from users and provide timely update to operation team for improvement.
• Propose improvement requirements for game functions based on user experience and needs.
• Responsible for researching and developing sales business.

Job Requirements

• Education: Diploma, Degree, or higher
• Work Experience: At least 2 years of relevant experience in Operations, Administration, or User Support. Fresh graduates are welcome to apply. Training will be provided.
• Skills: Proficient in computer usage, familiar with office software like Microsoft Office.
• Required language(s): Mandarin, English, Bahasa Malaysia. (Ability to converse in Mandarin is necessary for this job as this role is required to communicate with China counterpart)
• Personal Qualities: Detail-oriented, responsible, with good organizational and time management skills.

Job Benifits

• Salary package: 70% basic salary, 15% performance bonus / allowances, 15% annual bonus
• EPF/SOCSO/PCB
• Annual, medical and hospitalization Leave
• Birthday & Festive Gift
• Parking & Transportation Allowance
• Performance Bonus (for both during probation and after confirmation)
• Annual Bonus
• Bi-annual salary increment
• Monthly Team Building
• Free Overseas Travel
• Career growth opportunity: Executive - Team Leader - BU Manager

User Support, bahasa malaysia , Microsoft Office, Marketing, English, Sales, Customer Relationship Management, User Experience, Marketing Plan, Mandarin