Customer Care Representative (Aviation spare parts)

Company Introduction

Our parent Company is a leading French aerospace company, well known for its technology and expertise in designing and manufacturing both military aircrafts and business jets.

Registered in Kuala Lumpur, we oversee marketing and promotion activities as well as after sales support related to the business jets, throughout Asia Pacific.

With currently less than 10 employees, we are looking for a competent and enthusiastic candidate to expand our dynamic team. The qualified incumbent shall be stationed at Subang Airport to ensure the after-sales support operation.

Roles and Responsibilities:

• Answer all incoming phone calls and use SAP proficiently (excellent command and knowledge of SAP)
• Provide a pleasant and friendly atmosphere for our customers to conduct business
• Effectively answer customers administrative questions or forward to proper personnel in a manner that satisfies the customers request and minimizes abandoned phone calls
• Coordinate interdepartmental correspondence within our client Spare network relating to the timely delivery of spares
• Record customers request for quote and provide preparatory work for order when required
• Responsible for follow-up to customers on shipping information
• Report processing, as required
• Assist customers in obtaining information on services from relevant departments and/or our client vendors
• Perform off-hour telephone coverage as needed
• Provide required training to both our customers and our authorized service centers on warranty andour client product processes
• Communicate with Field Service Representatives, Service Engineering, or Customer Service Managers as necessary on complex warranty issues
• Communicate with customers and/or service providers with regarding claim status
• Assist in the preparation of documents and reports as assigned
• Assist in resolving service center disputes and customer account issues
• Coordinate billings to Dassault Aviation for commercial program and structural warranty reimbursements
• Issue return authorization to customers and ensure cores are return to our client

Profile And Qualifications

• College degree, majoring in commercial business, logistic management, or engineering
• Minimum of 3 years experience in customer service or aircraft maintenance background
• Ability to communicate effectively with both internal and external customers in a professional manner
• Malaysian Chinese, with excellent verbal and written communication skills in Chinese; proficient in conversational and written English, and Bahasa Malaysia
• Database usage and PC skills
• Ability to handle multiple tasks and coordinate with multiple groups and meet deadlines
• Self-starter who takes initiative and works with minimal supervision and the ability to work effectively as part of a team

Remuneration

• Attractive remuneration package

Working Condition/Time

• Full Time 5 Days a week with rolling stand by duty at office (including weekends and Public Holidays, as needed).
• Availability to work flexible hours.

Join our client and be a local pioneer of a reputable fast growing global company known for its excellent services, high quality products and international environment. Customer Service, Sap, Pc Skills, Aircraft Maintenance