Business Office Officer

Responsibilities

• To be multitask and stationed on rotation basis at the following areas
• Front Office
• Pharmacy cashier counter
• A&E counter
• Discharge Lounge
• To answer all telephone calls and inquiries as well as to relay messages to the respective person.
• Attend to customer inquiries, needs and complaints regarding Guarantee Letters (GL) and other insurance matters. Escalate the matter to Business Office Manager and Senior Finance Manager, if assistance is required.
• Maintain regular and effective communication with other departments, including but not limited Nursing to ensure smooth operation of the Business Office.
• Maintain effective security procedures for the hospital and report any suspicious activities to the Security Department for further action.

Requirements

• SPM or equivalent
• Preferably with healthcare / hospitality background and possess minimum 2 years
• Good customer service skills.
• Multilingual capability.
• Computer literate
• High integrity, honest and trustworthy.
• Able to work with all levels of staffs.
• Knowledge of basic office equipment operation.