Service Associate - Spa Therapist
shangri-la group
Shangri-La Rasa Sayang, Penang Shangri-La Rasa Sayang, Penang is one of the most luxurious resorts in Asia and the world. As a premier deluxe resort with a proud tradition in providing gracious Malaysian hospitality to the world, we are inviting dynamic individuals to join one of the region's most exclusive holiday gateways. We are in search of energetic, vibrant and multi skilled individuals who are able to meet the ever-changing challenges and contribute towards the success of the resort. It takes a very special kind of person to work at Shangri-La. Someone with an eye for detail, the skills to perform and a passion to delight. We are looking for Service Associate - Spa Therapist . As a Service Associate - Spa Therapist, we rely on you to
- Perform spa treatments in accordance with established standards, ensuring consistency and high-quality service at every stage of their spa experience in accordance with the hotel's standards.
- Deliver spa treatments professionally and efficiently to meet guest preferences and hotel standards.
- Provide a warm, professional, and personalised guest experience throughout the spa journey.
- Support the achievement of daily sales targets for treatments and retail products.
- Maintain cleanliness, hygiene of treatment rooms throughout the day, and overall spa presentation at all times.
- Ensure spa equipment is properly maintained and in good working condition.
- Handle guest enquiries, consultations, and feedback in a professional manner.
- Monitor stock levels and assist with replenishment of spa products and supplies.
- Learn and apply knowledge of spa packages, facilities, and equipment to enhance guest satisfaction.
- Promote spa services, packages, and ongoing promotions to guests.
- Participate in training programmes to continuously improve skills and knowledge.
- Ensure compliance with all spa policies, procedures, and safety standards.
- Maintain positive working relationships with colleagues and other departments.
- Have experience working in a spa environment (example: Spa Therapy or Beauty Therapy)
- Minimum 1–2 years of experience as a Spa Therapist, preferably in a hotel or spa environment.
- Knowledge of face and body treatments and basic massage techniques.
- Good understanding of guest service and spa operations.
- Exhibit strong interpersonal skills to engage positively with guests.
- Professional, well-groomed, and customer-oriented
- Basic administrative and computer skills.
- Enjoys working as part of a team.
- Enjoy interacting with diverse guests and colleagues.
- Has a can-do attitude.
- Fluent in spoken and written English / Malay; additional languages are an advantage.
- Ability to work flexible hours, including weekends and public holidays, as required by operations.
- Due to work permit restrictions, only citizens of Malaysia and Permanent Residents of Malaysia shall be considered.
Vacancy posted 6 days ago
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