Customer Service Executive
Full-time
Confidential
Role Description:
This is an on-site role for a Customer Service Executive. The Customer Service Executive will be responsible for ensuring customer satisfaction, providing customer support, and managing overall customer service. The role involves day-to-day tasks such as handling customer inquiries, resolving issues, and building strong relationships with customers. Key Responsibilities:
This is an on-site role for a Customer Service Executive. The Customer Service Executive will be responsible for ensuring customer satisfaction, providing customer support, and managing overall customer service. The role involves day-to-day tasks such as handling customer inquiries, resolving issues, and building strong relationships with customers. Key Responsibilities:
- Provide excellent customer service via phone, email, and chat channels.
- Adhere to service level agreements (SLAs) and ensure customer satisfaction.
- Collaborate with internal teams to resolve complex issues and escalate when necessary.
- Maintain accurate records and documentation of customer interactions.
- Strong communication skills and customer-centric attitude.
- Proficiency in English OR Mandarin OR Both.
- Flexibility to work rotating shifts, including nights and weekends.
- Fresh Graduates are welcome to apply and those who are experienced in customer service or similar role.
Vacancy posted 5 days ago
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