Job Summary As an Operations Manager, you will be responsible for overseeing and managing the operations department to ensure efficient and effective processes that align with the company's objectives. You will lead a team, drive continuous improvement initiatives, and act as a key liaison between operations and senior management. Key Responsibilities
- Oversee Operational Efficiency: Manage daily operations to ensure processes are optimized and aligned with company goals.
- Team Leadership: Build, mentor, and lead a high-performing operations team, fostering a culture of collaboration and excellence.
- Cross-Functional Coordination: Work with cross-functional teams to resolve operational issues and ensure smooth workflows.
- Continuous Improvement: Lead initiatives to optimize workflows, reduce costs, and enhance service quality.
- Data-Driven Decision-Making: Use data and KPIs to monitor performance, drive strategic planning, and improve operational efficiency.
- Escalation Management: Handle escalations by resolving issues directly with customers and implementing long-term solutions.
- Monitoring and Updates: Ensure all monitoring processes are up-to-date and take proactive steps to address any operational challenges.
- Competitive salary and benefits package
- Opportunities for career growth and advancement
- A chance to be part of a high-performing team and contribute to the company's success
- Minimum 3-5 years of experience in operations management, with a focus on sales management and achieving sales targets.
- Proven track record of successful business expansion and team leadership.
- Strong analytical and problem-solving skills, with the ability to use data-driven insights for decision-making and strategic planning.
- Excellent communication and interpersonal skills, with the ability to effectively liaise between the operations team and senior management.
- Experience in monitoring KPIs and using them to assess the effectiveness and efficiency of operational processes.
- Proven ability to handle escalations, resolve issues with customers, and implement long-term solutions.
- Strong leadership skills with the ability to mentor and lead a high-performing team.
- Ability to thrive in a fast-paced, dynamic environment, managing multiple projects simultaneously.
- Self-motivated, results-oriented, and highly competitive.
- Familiarity with monitoring tools and the ability to ensure all processes are up-to-date and aligned with company objectives.
- Bachelor's degree in Business Administration, Operations Management, or a related field; a Master's degree is a plus.
Vacancy posted a month ago
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