Product Owner - Training & Development

You will be part of the international and highly motivated Human Resources Solutions (HRS) team in our IT organization, Digital Business Services (DBS). As the Product Owner for our LMS and Performance & Talent Management systems, you will be responsible for leading the further development of our LMS (SumTotal) as well as our SuccessFactors solutions for Goals & Performance (GPM) and Talent Management (Talent Review). You will work closely with stakeholders to understand their needs, define the vision, and ensure the successful delivery of high-impact solutions that drive our talent strategy forward.

Your main tasks will include but not be limited to:

1. Project Management: You will be fully responsible for the solutions within your scope, overseeing the end-to-end project lifecycle, from initial scoping and planning to delivery and post-implementation support.
2. Vendor Management: You will ensure a healthy relationship between the vendors and internal stakeholders and act as the first point of contact for contractual and roadmap topics as well as issues and escalations. This includes regular calls, training sessions, and other ad-hoc meetings.
3. Solution Design: You play a pivotal part in the design of our SAP SuccessFactors GPM and Talent Review modules and ensure the tools meet business requirements and enhance the user experience.
4. Governance: A key task is to ensure that globally defined processes are followed, acting as a gatekeeper and guaranteeing that data is always maintained properly.
5. Backlog Management: Maintain and prioritize the product backlog, ensuring that development teams are focused on delivering the highest value features.
6. Consulting & Expertise: You proactively consult and recommend best practices to the business; this means also being able to constructively reject demands that do not fit into the global picture when necessary.
7. Continuous Improvement: You monitor product performance and user feedback to identify opportunities for continuous improvement and innovation.
8. Customer Experience: You will follow up on business requests in a timely and friendly manner and provide 2nd – 3rd level support if required.
9. Change Management: You drive user adoption and change management initiatives, including training, documentation, and ongoing support, together with your peers within DBS as well as the business.
10. Communication: You proactively communicate to business stakeholders as well as cross-functionally within DBS to anticipate questions, requests, and changes.
11. Stakeholder Management: You collaborate with HR leaders, business partners, and end users to gather requirements, prioritize features, and ensure alignment with business objectives.

#J-18808-Ljbffr