Technical Manager

JLL empowers you to shape a brighter way .

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world-class services, advisory, and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers, and find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades, or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

JLL is a professional services and investment management company specializing in real estate. In Malaysia, Integrated Facilities Management services are provided through Appraisal Property Management Sdn Bhd (APM), a member of the JLL network. We strive to show the world’s best-known companies and institutions how to operate facilities with maximum efficiency, safety, and employee comfort. We expose our clients to all the best practices while managing office, industrial, technical, manufacturing, and critical environments. We have more than 700 management professionals serving 42 Corporate Clients across numerous sites in Malaysia and Brunei – ranging from manufacturing, banking, consumer goods, commercial, and technology industries.

Facility Management (Operation & Maintenance)

• Expertise in AirCond, Chiller related job scope in Facilities Management
• Implement operation-related standards and procedures, preventive & planned maintenance program, repair & replacement initiative program, and helpdesk management, minimizing the risk of plant failure.
• Be competent and experienced in maintenance and operations of data center and/or critical environment space.
• Responsible for managing both hard service and soft service operations to ensure all agreed procedures and standards are implemented.
• Assume overall responsibility for all site repair and maintenance carried out by subcontractors to ensure work completion, quality, and compliance with specification and ordinance requirements.
• Monitor, measure, and report upon the performance of all specialist contractors in terms of their ability to carry out the work against the agreed contractual budget.
• Co-ordinate meetings periodically with contractors, specialist vendors, and suppliers to ensure that required standards are established and maintained, and develop corrective action plans when performance falls below expectations.
• Ensure that maintenance documentation meets the required standards and sufficient information is provided to operate an effective asset management regiment.
• Assist/support the client with statutory compliance requirements/certifications for the site.
• Ensure asset information is maintained and changes are updated within the CMMS.
• Ensure site operations, including incident management and escalation in accordance with approved Client/JLL procedures.
• Proactively engage stakeholders to ensure that on-site Client’s expectations are met.
• Recommend continuous management initiatives and energy management plan. Actively search for opportunities to achieve better or best results and increase energy efficiency (PUE – Power Utilization Efficiencies).
• Review existing operations regularly to reduce cost and improve operational standards. Actively search for opportunities to achieve better or best results and increase the service delivery provided by JLL.
• Manage ad-hoc related projects. Demonstrated ability to manage multiple and complex operational matters on a daily basis.
• Sound interpersonal skills to manage a diverse range of service providers and Client representatives. Sound written and oral communication skills. Good presentation skills required for client review meetings.
• Sound computer skills in a Windows-based operating system and possess AutoCAD skills will be an advantage.
• Work independently and possess leadership qualities.
• Provide services in keeping with client’s cultural and company requirements.
• Be willing to assist & mentor colleagues.
• Contribute via regular feedback to the overall performance of the delivery team.
• Work towards individual targets, monitor and manage individuals and Vendor performance.
• Be able to make difficult decisions and resolve problems or improve operations.
• Promote open, constructive, and collaborative relations with superiors, subordinates, peers, and clients.

Finance Management

• Ensure that the financial processes are followed, including timely financial reporting submission.
• Responsible for vendor financial management – understand vendor scope against SLA/KPI and costing.
• Actively work to ensure that the site financial operations are as per agreed budget/target.

HSE Management

• Ensure the site provision of a safe working environment and compliance with HSE standards.
• Competent in undertaking Job Hazards Analysis (JHA).
• Work closely with HSE Executive in overall planning, executing, and delivering HSE procedures to all activities at the site.

Qualifications and Ideal Experiences

Tertiary Qualifications in a mechanical, electrical, or operational engineering discipline.

Must be Certified Data Centre Professional.

6 - 8 years of relevant experience in engineering or critical environment space.

2 - 3 years’ experience in the operation of electrical and mechanical services in Tier III or equivalent data center or critical facility.

Excellent people skills and ability to interact with a wide range of client and vendor staff.

Critical environment experience within a similar sized site or operation.

Experienced with continuous improvement initiatives, client relationships, and preparation of reports.

Hands-on experiences and knowledge in M&E and building-related systems, e.g., CRAU, chillers, PDU, UPS, Switch Gears Ops, DX cooling, Network structure cabling, Security.

Lead major DC activities during non-office hours where appropriate.

Strong verbal and written communication skills, technical writing, or business justification (white).

Location: On-site – Johor Bahru, Malaysia

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