Operations Manager

Key outcomes

Be the Area Manager! You cannot operate without knowing all the details of Outlet Operations

• Know every single task of each staff and ensure accountability
• Know Maria's products thoroughly, including food & beverages and making of beverages
• Ensure all staffs follows the rules and regulations of the company
• Ensure outlet maintenance, upgrade of equipment and licenses renewal are scheduled and up to date
• Ensure sufficient stock and storage space at all outlets at all times
• Ensure high level of cleanliness of restaurant and staff
• Read comprehensively on beef steaks and have as Advance knowledge
• Support all marketing & operation initiatives and ensure executed accurately
• Complete Reports Timely- closing, marketing, daily, monthly, etc.
• Responsible for high staff morale – retention, counselling, crisis management
• Handle all customer's complaint
• Conduct/Manage/Plan 1 staff training per month per outlet, inclusive of Role Plays
• Train staff to have the ability to upsell to increase average spending per head.

Core Competencies

Master The Following Skills

• Training skills including Role Plays
• Being fantastically organized
• PR skills with customers
• Leadership skills in leading the waiters
• Wine Appreciation courses
• Develop an excellent skill in upselling (Sales Script/Tone/Body Language)
• Problem Solving Skills, independently

,

• Diploma / Degree in Food Service / Culinary Arts / Food Management / Food Technologies / Hospitality or equivalent.
• Required to have minimum 3 years' experience in managing medium to large scale semi-fine dining restaurant.
• Strong interest and passion in serving, have high interest to make a great dining experience
• Strong leadership skills, an enforcer and executer, planner, pro-active, resourceful, problem solving, decision making and result oriented
• Effective time management, delegation, ability to interpret financial data (Profit & Loss) and decisive on action.
• Humble, always ready to listen and learn from others
• Able to grow and develop others, a natural leader and motivator
• Good interpersonal skills, able to interact well with all levels
• Computer literate and proficient in Microsoft Office applications
• Required to work on shifts, weekends and public holidays
• Required to travel between outlets
• Possess a valid driving licence
• Proficient in English and Bahasa Malaysia
• Preferably Managers specializing in Food/Beverage/Restaurant Service or equivalent.

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