Customer Service Executive

Job Responsibility

As a Teammate, You Must

• Provide customer satisfaction and experience
• Meet and exceed client mandated KPI's (Key Performance Indicators)
• Be aware of TaskUs policies and keep things confidential
• Provide feedback to management concerning possible problems or areas of improvement
• Participate in training to improve work performance

Job Requirements

What does a TaskUs Teammate really do Think of yourself as the backbone of the company, the employee that will provide the best and world-class customer experience to your clients. So, do you have what IT takes to become a teammate Weâre looking for someone who:Â

• Is willing to work on shifting schedules
• Is willing to work on-site
• Has call experience (a plus but not required, fresh graduate is very much encouraged to apply)
• Able to speak in Cantonese. This is required as Teammates will provide support for Hong Kong customers.
• Has strong verbal, written & comprehension skills
• Meets the typing requirement (30WPM for Voice)
• Has critical thinking skills with a focus on issue resolution and customer satisfaction
• Is flexible and can quickly adjust to frequent process and information changes

Weâre looking for new Teammates who are ready to be ridiculous with Us. Are you this ridiculously good Then TaskUs is for you.

Job Benefits

• KPI Incentives
• Shift Allowance
• Lunch Provided
• Medical Insurance and Dental
• Paid Training Provided

issue resolution , KPI, Training, Verbal, Critical Thinking, Flexible, Feedback, Written, Customer Satisfaction, Typing, Information, Process, Confidential, Cantonese