Cloud Support Engineer

This job is a Cloud Support Engineer. You might like this job because you'll work with various cloud platforms, help resolve issues, and collaborate with teams to enhance customer experience.

Full-Time

Job Description

• Work directly with Azure/AWS/Google/Alibaba cloud platforms and technologies (IaaS and PaaS) architects to help reproduce and resolve any issues.
• Respond to escalated customer service issues.
• Actively participate in change and incident management processes and coordinate several stakeholders.
• Coordinate with other teams to complete orders where managed service support is requested.
• Coordinate with other services teams where cloud services & virtualization specific issues are escalated.
• Responsible for the general health and maintenance of cloud service offerings.
• Responsible for dealing with customers’ feedback and inquiries, assisting customers in collecting and analyzing data.

Job Requirements

• Fresh graduates are encouraged to apply.
• More than 1 year of experience with Azure/AWS/Google/Alibaba cloud platforms and technologies (IaaS and PaaS) in either production support or school projects is an added advantage.
• Degree in Computer Science, Information Technology or equivalent.
• Interest in Cloud Computing.
• Willingness to learn, teamwork spirit, and problem-solving skills.

Skills

• Cloud Computing
• AWS CloudFormation

Experience Level

1 - 3 Years of Experience

Entry Level

Job Specialization

General IT

#J-18808-Ljbffr