Customer Service Mandarin & Cantonese Speaker | Permanent Night Shift

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PERMANENT NIGHT SHIFT , Work Hour 8pm to 8am, Monday to Sunday

Working Roster

5 days per week, each shift is 9xhour durations including 1-hour lunch break and 15 mins short break twice

Role & Responsibilties:

• Take call and provide accurate answer to customer queries.
• Delivery excellent customer support & services and offering patient assistance at all times.
• Respond to customer’s inquiries over knowledge acquired through training (client product, continuous improvement, and refresher courses).
• Deliver customers support & services effectively through active communications.
• Meet and exceed all key performance indicators set by the company and the client.
• Adhere to given works roster including but not limited to weekends, public holidays, split off and rest day due to business requirement.
• Adhere to Call flow procedure & Processes as well as requirement of Quality Assurance.
• Abide to De-escalation processes that involving dissatisfied customer.

Requirements:

• Minumim 6 Month relevant working experience in voice channel support in customer services - Minimum Diploma Holder or higher is preferred.
• Strong in communication skill in oral & written, deliver active listening and able to articulate step by step problem solving.
• Proficient in Mandarin either Cantonese and English is a must
• Malaysian Native speaker with above or more required languages is an added advantage
• Always perform duty in professional manner at all times
• To demonstrate willingness and effort to offer help needed to customer and peers with respect
• Being attentive during training & call handling
• Equipped with negotiation skills and able to handle difficult customer over the phone calls.
• Quickly adapt to corporate enrirenment and culture; reading email, acknowledge updates & be responsive
• Always acknowledge and deliver respond to Team leader or supervisor.
• Flexible and quickly adapt to new processws and information changes.
• Discipline, Mature, Positive Thinking, Friendly Personality and Willing to offer help.

Your application will include the following questions:

What's your expected monthly basic salary?

How many years' experience do you have as a Customer Service Role?

Do you have customer service experience?

How much notice are you required to give your current employer?

About Concentrix

Concentrix Corporation (Nasdaq: CNXC), is a leading global provider of customer experience (CX) solutions and technology, improving business performance for some of the world’s best brands including over 100 Fortune Global 500 clients and over 115 global disruptor clients. Every day, from more than 40 countries and across 6 continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and help differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in our key industry verticals: technology & consumer electronics; retail, travel & ecommerce; banking, financial services & insurance; healthcare; communications & media; automotive; and energy & public sector. For more information visit to learn more

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