Senior Technical Support Engineer / Technical Team Lead
Radii Global Sdn. Bhd
Location: Various States in Malaysia (Kindly state your preferred location)
Employment Type: Contract (3 years, renewable based on performance and project requirements)
Project Type: Government Project
About the Role
We are hiring a Senior Technical Support Engineer / Technical Team Lead to oversee and coordinate technical support operations for a nationwide government project.
This role ensures smooth service delivery by leading support teams, managing escalations, monitoring incident trends, and maintaining SLA compliance across all technical operations.
Key Responsibilities
- Lead and supervise technical support personnel across assigned operations
- Coordinate daily service delivery, incident handling, and maintenance activities
- Manage escalations and allocate technical resources effectively
- Monitor incident trends and conduct root cause analysis
- Ensure all services meet SLA requirements and operational standards
- Support Project Manager in preparing operational reports and updates
- Conduct technical reviews and quality assurance checks
- Ensure continuous improvement in support processes and service delivery
Requirements
- Diploma or Degree in IT, Computer Science, Engineering, or related field
- Minimum 5 years of experience in technical support, IT operations, or engineering roles
- Proven experience in technical team leadership or supervision
- Strong understanding of incident and problem management processes
- Experience in service delivery and SLA-based environments
- Good communication, coordination, and stakeholder management skills
- Strong analytical and troubleshooting abilities
Vacancy posted a month ago
Similar jobs that could be interesting for youBased on the Senior Technical Support Engineer / Technical Team Lead in Pulau Pinang vacancy
- ...Overview Functional Area: Engineering Career... ...Summary The Senior Lead Engineer, Software develops... ...debugs, tests, deploys and supports code to be deployed in... ...in cross functional teams with other designers,... ...and implementation of technical solutions for...
- ...Overview Functional Area: Engineering Career... ...Summary The Senior Lead Engineer, Hardware Design... ...with cross functional teams with other designers,... ...simulations. Provide support throughout the manufacturing... ...and implementation of technical solutions in multiple...
- ...Overview Functional Area: Engineering Career Stream: Design... ...Summary The Senior Lead Engineer, Hardware Design works with cross functional teams with other designers, customers... ...design and simulations. Provide support throughout the manufacturing...
- ...Currently, we are looking for partners/engineers for onsite support services in and around to assist our... ...with device connections Joining Teams / Teams Live events Audio, video... ...or equivalent certification Technical Skills AV systems and major OEM...
- ...3 months fully dedicated to technical and sales training. Salary... ...-sharing incentives. Full Support: Monthly car allowance, provided... ...the Company We are a leading global manufacturer of factory... ...zones to meet production and QA engineers. Analyze technical issues...
- ...: Penang Summary The Senior Lead Engineer, Electrical Design develops... ...adjustments as needed. Provide support throughout the manufacturing... ...works in cross functional teams with other designers, customers... ...and implementation of technical solutions in multiple domains...
- ...Overview Functional Area: Engineering Career... .../CPLD architecture, technical proposal and part selection... ...in a cross functional team with designer s,... ...timing analysis. • Lead debugging and failure... ...valued, respected and supported. Special arrangements...
- ...Overview Functional Area: Engineering Career... ...on the world. The Senior Lead Software Engineer will... ...functional engineering teams, project leadership... ...and implementation of technical solutions in multiple... ...transition. Able to support the development of technical...
- ...Overview Functional Area: Engineering Career Stream:... ...and motivated Senior Lead Electrical & Electronic... ...with cross functional teams of other engineers, customers... ...for one or more technical areas. See Technical Competencies... ...architecture and support product transition to...
- ...Statement: Manufacturing Engineering Department seeking a Senior Manufacturing... ...specifications and technical reports in a concise... ...multi-disciplinary team interface. The ideal... .... Ability to coach, lead and enhance the productivity... ...and procedures to support commercial products...
- ...About Bitdeer: Bitdeer is a world-leading technology company for Bitcoin mining and... ...Canada, Malaysia, and Ethiopia. About the team: As the deep-technical tier of the operations center, the L3 / Escalation Support Engineer owns the hardest customer issues and...
- ...performance bonuses. Full Field Support: Corporate phone provided... ..., parking, and tolls. Technical Backing: Strong internal engineering support and exposure to... ...Drive direct sales and lead generation for injection... ...with HQ-based technical teams to align customer...
- ...inclusive and diverse team, committed to making... ...and mutual respect. We lead with inclusion and... ...our team members to support their long-term growth... ...We are seeking a Senior Supplier Engineer to lead supplier qualifications... ...in resolving complex technical and process issues....
- ...General Overview Job Title: Senior Lead Engineer, Program / Project... ...design engineers and other technical engineers working on specific... ...cross-functional, global core team(s), kick off programs, establish... ...feel valued, respected and supported. Special arrangements can be...
- ...Overview Functional Area: Engineering (ENG) Career Stream:... ...(TED) Role: Senior Lead Engineer (SLE) Job Title... ...and implementation of technical solutions in multiple... ...and direction to a team of engineers. May be a... ...valued, respected and supported. Special arrangements...
- ...Provides leadership and technical direction to Process Development... ...of functional teams and process development activities. Leads the innovation, design,... ...tooling, and equipment to support new product introduction... ...Performs pioneering engineering work as part of major programs...
- ...capabilities and our industry-leading portfolio of products that... ...performance and capability. Support IE in validating offline process... ...QA, Process, and Automation team to achieve Operations KPI’s... ...Pursuing Bachelor’s degree in Engineering. E.g. Industrial Engineering,...
- ...and makes solid and consistent Engineering and Quality Assurance... ...recommendations. Read and interpret technical drawings, procedures, and... ...required. Checks and provides support in the execution and... ...satisfaction. Is an effective team member, fully motivated to achieve...
- ...Overview Job Title: Lead Engineer, Electrical Design... ...works in cross functional teams with other designers,... ...adjustments as needed. Provide support throughout the... ...develop and implement technical solutions in two or... ...minimal direction from senior staff. Creates technical...
- ...capabilities and our industry-leading portfolio of products that... ...Summary The Product Owner / POM Team Leader is responsible for... ...qualification plans, including engineering samples and qualification... ...Operations, and Factory teams to support product development and...
- ...manufacturing capabilities and our industry-leading portfolio of products that are... ...Collaborate with cross-functional teams including Process Engineering, Equipment Engineering, Quality, IT,... ...and cloud platforms. Communicate technical findings and recommendations effectively...
- ...capabilities and our industry-leading portfolio of products... ...road map. # Technical lead in SSD equipment... ...extend the new product support to optimize CAPEX spending... ...closely with MES team. # Support automation... ...along with automation engineering team. # Enable machine...
- ...seeking talented and motivated Senior Lead Mechanical Engineer to join our dynamic and... ...with cross functional teams of other engineers, customers... ...expert for one or more technical areas. See Technical Competencies... ...product architecture and support product transition to...
- ...interdisciplinary field of engineering that works with cross functional teams of other engineers,... ...Engineering is responsible for leading and managing the... ...development and implementation of technical solutions in multiple... ...system design and field support. Test, simulate and...
- ...Bitdeer: Bitdeer is a world-leading technology company for... ...and Ethiopia. About the team: Our public-cloud GPU platform... .... As a Cloud Operations & Support Engineer you are the front line: within... ...(Middle: 3+) in cloud / technical support, NOC, or IT operations...
- Description The Equipment Engineer is responsible for... ...optimization, and supporting production to meet quality... ...in a timely manner ~Lead root cause analysis (... ...) &##128736;️ Technical Troubleshooting ~Diagnose... ...with vendors or internal teams for complex problem...
- ...quality of components sourced from outside suppliers. Provides technical support in the selection of suppliers. Develops acceptance criteria... ...for use in products. ~ Provide input to Design Engineering on new component technology and assist in component selection...
- ...requirements (e.g., FDA, ISO, cGMP and MDR). Lead and support site External Inspections. Plan,... ...and procedures. Potentially act as team member in supporting quality... ...Requirements Degree qualified in Science, Engineering, or a related discipline. Minimum 9...
- ...Functional Area: Engineering Career Stream... ...Summary The Lead Engineer, Software... ..., deploys and supports code to be deployed... ...cross functional teams with other designers... ...understands/interprets technical problems and... ...guidance of more senior engineers. Analyze...
- ...manufacturing capabilities and our industry-leading portfolio of products that are... ...highly skilled and experienced Senior Staff Product Development Engineer to join our team in Batu Kawan Malaysia. In this... ...Develop and maintain technical documentation, including design...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Senior Technical Support Engineer / Technical Team Lead. Be the first to apply!
