Customer Support - Assistant Sales Advisor (English & Malay) - C1 Level English
Full-time
Confidential
Hiring immediately @ Location : Georgetown, Penang Customer Support - Assistant Sales Advisor (English & Malay) - C1 Level in English
- We welcome applications from freshers.
- Individuals who can fluently speak and write in Bahasa Malaysia and English (C1 Level)
- Experience in the sales or customer service industry is an added advantage.
- Responsibilities include handling customers via calls, emails, and chat
- Delivering exceptional customer interactions, evaluated through client call quality reports, call audits, and customer satisfaction surveys
- Offering pre-sales consultative solutions to articulate the features and advantages of the client's products to customers contacting the Retail Contact Centre Sales and Service
- Accurately recording valid orders and documenting all Saved For Later (SFL) opportunities
- Actively selling and providing sales support for products to boost incremental revenue, all while ensuring the highest levels of customer satisfaction survey scores
- Demonstrating a proficient understanding of all client-supported products, both current and future, evidenced by client call quality reports, call audits, and customer satisfaction survey scores
- Ensuring innovation and quality in every customer interaction
- Entering all necessary data elements into the internal Online Store and other record-keeping systems following client training and operational procedures
- Maintaining a comprehensive awareness of the client's strengths in the industry
- Minimum of Diploma in any field
- Demonstrated business language fluency in Bahasa Melayu and fluency for all Advisors in business English
- Professional working experience dealing with face-to-face or virtual interactions with customers preferred
- Demonstrated telephone skills, including the ability to use the phone system and to control call direction and duration
- Excellent understanding and knowledge on high technology products and computers and operating systems
- Effective time management strategy including ability to multi-task, prioritize, organize and balance workload
- Excellent judgment and decision-making skills
Vacancy posted 8 days ago
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