Specialist - Social Media (English & Mandarin)
Full-time
Scicom MSC Berhad
Responsibilities:
- Provide Technical Support for HONOR smartphones and other devices such as tablets, PCs, Modems, etc via non-voice channels such as chat, social media, and email platforms.
- Mainly handles and answers user questions and inquiries.
- Escalates technical problems/complaints that cannot be resolved within SLA to relevant teams.
- Performs systematic tracking of escalated problems until they are closed.
- Able to effectively provide Customer solutions with cross sell and upsell opportunities based upon Customer needs.
- Able to communicate and adapt to different types of customers.
Skills Required:
- Graduate from college or above, related professional on electronically is preferred with background in Electronics, communications, economics, management, etc.
- Excellent command of spoken and written English and Mandarin.
- Bahasa Malaysia language capability will be an added advantage.
- Experience in other mainstream mobile phone manufacturers is an added advantage.
- Contact center experience is preferred.
- More than 3 years of experience using Windows, Windows Office, MS Outlook, Chrome, and Internet Explorer.
The Package:
- Attractive Basic Salary - Can earn up to RM4,300.
- Performance related bonus for confirmed staff.
- Annual Leave 15 days.
- Medical Leave 14 days.
- Medical and hospitalization coverage.
Vacancy posted more than 2 months ago
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