Senior Account Manager

Account & Relationship Management (Sales)

Full time

SoftwareOne is a leading global software and cloud solutions provider that is redefining how companies build, buy and manage everything in the cloud. By helping clients to migrate and modernize their workloads and applications – and in parallel, to navigate and optimize the resulting software and cloud changes – SoftwareOne unlocks the value of technology.

The role

A Senior Account Manager is responsible for building strong relationships with SoftwareOne customers to ensure the ultimate customer experience and that maximum value is received throughout customer lifetime. This role provides ongoing sales support to existing customers, manages the customer relationship and customer satisfaction. The Senior AM builds & implements the account strategy, helps identify new sales leads, and collaborates with our Solutions Sales Specialist to develop sales plans and identify opportunities.

Role and Responsibilities

• Be the primary point of contact and maintain a productive relationship with existing accounts and identify growth potential
• Take ownership on the customer experience
• Understand customer needs and business objectives and offer the right solutions to customers
• Ensure the timely and successful delivery of our solutions
• Keep customers satisfied by delivering exceptional service on a day-to-day basis
• Drive proactive new Sales, Renewals, and overall Opportunity Management
• Develop, maintain, and execute a highly efficient Account Management
• Manage day-to-day customer and partner requests
• Track and forecast of defined account metrics / KPIs and financials

What we need to see from you

• Experience in selling hyperscaler cloud platforms (AWS or Microsoft) is preferred
• Exposure in selling next generation solutions i.e Generative AI, Data and Analytics, Application Modernization will be an added advantage
• At least 6-8 years of local sales experience in the enterprise and mid market segments
• Experience in a sales hunting role
• Ability to bring in new accounts through existing client relationships

Job Function

Field Sales

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