Education Counsellor - UK & IE (Kota Kinabalu)

ABOUT US

An ASX100 business with a 50-year heritage, IDP is a global leader in international education services. We’ve been operating for 50 years with a global office network spanning over 100 offices and our websites attract a combined 100 million visits a year.

Our team of experienced and dedicated counsellors are experts at providing trusted advice to students and their families at every step of the international education journey, and almost 8 in 10 students placed by IDP recommend our services to their family and friends.

IDP’s ongoing success comes from our highly committed and professional employees around the globe. Our diverse talent, expertise and passion of our people that makes IDP unique. We strive to provide a working environment where our people are encouraged to excel, be agile and creative, seek new ways to solve problems, take initiative, and generate new opportunities. We respect diversity in our people: their ideas, work styles and perspectives.

Responsibilities:

• To finalize applications, provide excellent counselling services to students, and establish a good relationship with clients to ensure smooth conversion. The position will also be involved in events, exhibitions and promotions of IDP and its affiliates/ clients

Key Performance Area

Customer service/Business acumen

• Provide counselling services and information on the United Kingdom & Ireland Education and related to customers (students/parents)
• Provide accurate, efficient and quality service that exceeds customer’s expectation
• Attend to students’ queries quickly and professionally
• Attend to students’ complaints tactfully and professionally
• Maintain a high degree of response towards customers confidentially

Client satisfaction:

• Develop a good rapport between students and clients
• To ensure a good conversion of students for clients
• To provide local support services e.g. school visits, appointments
• Maintain friendly & professional relationships with all stakeholders including universities & students

Quality of work:

• To develop a cut-off score file and ensure that it’s updated regularly
• Ensure that the contact details of the clients are accurate and updated when there’s changes
• To maintain a good student database for follow up
• A close follow up with students
• Keeping in touch with new students
• Reduce number of complaints
• Increase conversions
• Good rapport and follow up with students

Technical & Professional Knowledge:

• Competent knowledge of the United Kingdom & Ireland education
• Competent knowledge of the United Kingdom & Ireland culture, life style and geographic region
• Competent knowledge of university courses and careers outlook
• Competent knowledge of migration rules & regulations
• Take ownership of problem and seeks timely solutions

Team Work:

• Common goal of achieving set targets in terms of student services numbers

Communication:

• Good communication skills to liaise with students and client institutions
• Daily communicate with different people at different levels in English languages

Organization & Planning:

• Provide informative report and feedback of all marketing activities e.g. outreach, school visits to manager
• Provide respective application data & statistics to management

Requirements:

• Knowledge of the UK, and local education system
• A Bachelor’s or higher degree in any discipline (work experience equivalent)
• Good interpersonal and communication skills in English
• Ability to handle multiple tasks under pressure and meet deadlines
• Must have the ability to work and operate in a team and demonstrate team work skills

WORKING AT IDP

IDP Education’s ongoing success comes from our highly committed and caring employees around the globe. We encourage teamwork in order to leverage our people's diverse talents and expertise through effective collaboration and cooperation throughout our business. We strive to provide a working environment where people are encouraged to excel, be creative and seek new ways to solve problems, take initiative, generate opportunities and be accountable for their actions.

IDP Education is a global leader in the international education industry which operates a number of related business lines including; international student placement; English language testing; English language Training; and Hotcourses. We are a rapidly growing global organisation with ambitious future expansion plans.

Background/reference check is mandatory for IDP upon shortlisted.

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