Programmer
Full-time
Confidential
Job Responsibility
- Handle software-related requests for assistance (problems)
- Takes and manages requests that come in by phone, email or through the support ticketing
- Troubleshoot software and identify root causes of software problems
- Analyze software related issues and propose solutions
- Fix software problems and test (verify) solutions prior to implementing them
- Obtain and log customer feedback for the purpose of process improvement
- Document software support activities thoroughly, accurately, and in a timely manner
- Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role.
- Fresh graduates are encouraged to apply.
- Possess Diploma/BS Degree in Information Technology, Computer Science or relevant field.
- Exceptional verbal and written communication skills.
- Listening ability and patience.
- Extraordinary customer service and relationship management experience.
- Critical thinking skills.
- Opportunities for career progression.
- Excellent training and development program.
- Staff team building and outings.
- Medical benefit
Vacancy posted 6 days ago
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