Application Support Engineer (Fresh Graduates Are Welcome)

Job Title: Help Desk & IT Support (Information & Communication Technology)

Employment Type: Full time

Responsibilities:

• Responsible for the day-to-day maintenance of the application systems in operation, including tasks related to identifying and troubleshooting application issues.
• Responsibilities also include root cause analysis, management communication, and client relationship management in partnership with Infrastructure Service Support team members (L1).
• Key technical skills are LINUX, Windows, web technology experience (using C#), and DBMS.
• Strong problem-solving skills with good communication skills, ability to work under pressure with a high sense of urgency.
• Looking for someone who is proactive, self-driven, and able to identify improvements to address recurring issues, close monitoring gaps, and automate/reduce manual work.

Job Requirements:

• Degree/Diploma qualifications or other formal training related to IT, Computing Studies, or Information Systems required.
• Understands the infrastructure of a client-server environment.
• Excellent problem-solving and analytical skills.
• Understanding of reading C# code is required.
• Experience writing scripts for automation purposes (e.g., Windows Batch File, PowerShell, or Linux bash script).
• Prior experience working in a Ticketing environment (i.e., Remedy, Service Manager) and Splunk - Monitoring tools would be a plus.
• Prior experience with any DBMS (e.g., Oracle, SQL Server) would be a plus.

Application Questions:

• Which of the following languages are you fluent in?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as an Application Support Engineer?
• Are you available for shift work?

Company Overview:

Established in Kuala Lumpur in 2009, Nettium creates innovative solutions for online gaming, e-commerce, gamification, and talent management with a focus on people-building and developing a learning culture. Our group of companies has more than 360 IT and creative professionals in Malaysia and Singapore.

Our Vision: We are the technology partner of choice to realize your business vision and strategy for your innovative e-business.

Our Mission: We partner with you to create an unparalleled online business user experience, powered by secure and innovative technologies.

Our Aspiration: We have delivered solutions to run billion-dollar online businesses. Now we want to create the next billion-dollar start-ups.

#J-18808-Ljbffr