Technical Consultant

Technical Consultant

SymphonyAI Sensa-NetReveal is a global leader in financial crime solutions. The role of the Technical Consultant is to provide the critical skills necessary to implement, integrate, upgrade, administer, support, and extend applications. Technical Consultants take ownership of one or more areas of delivery within proof of concepts, analysis and design phases, refreshes, implementations and upgrades, and provide leadership and mentoring to junior resources. Technical Consultants participate in client workshops and calls and have a good knowledge of the technologies and tools associated with configuring and deploying the product.

Job Description

Responsibilities:

• Participates in the technical workshops during the initiation and definition stages of project.
• Support the Sensa-NetReveal services team by documenting functional, technical, architecture, and data management requirements.
• Create the development environment mirroring the hardware and software stack to be used on client site.
• Configure the Sensa-NetReveal product as defined in the design document.
• Manage source control on the project or work with the release manager on the project to allow for source and version control, following outlined processes.
• Troubleshoot environmental issues that arise in the course of deploying/configuring software.
• Perform data management and unit testing. Support the services QA team by delivering test defects and clarifying test plans and cases.
• Support the client through SIT, UAT, performance, and security testing phases.
• Package the solution, document installation instructions/notes, and perform package deployment.
• Support clients during installation packages into client environments.
• Identify improvements to our software, processes, or supporting documentation.
• Provide the highest level of support and be available for escalation of any technical problems that might occur on a project.
• Mentor and train the AI Technical Consultant.

Key Skill Requirements:

• Minimum 7 years’ experience working in a similar role.
• Experience working in a technical troubleshooting environment.
• Previous knowledge of installing software and creating test environments.
• Good knowledge of SQL and in-depth experience of databases such as Oracle, DB2, SQL Server, and Postgres.
• Understanding of Java and J2EE architectures.
• Good knowledge of application servers such as WebSphere, WebLogic, Apache Tomcat, JBoss.
• Good knowledge of Unix (Solaris, AIX, Linux, HP UX).
• Some previous technical consultancy experience.
• Exposure and familiarity with software development life cycle (SDLC).
• Experience working in an Agile environment.

About Us

Who We Are:

SymphonyAI is building the leading enterprise AI SaaS company for digital transformation across the most critical and resilient growth industries, including retail, consumer packaged goods, financial crime prevention, manufacturing, media, and IT service management. Since its founding in 2017, SymphonyAI today serves 1500+ enterprise customers globally and has grown to 2,500 talented leaders, data scientists, and other professionals across over 20 countries.

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