Duty Manager
Minor Hotels
Company Description Minor Hotels is a global hospitality group with over 560 hotels and resorts across six continents, complemented by a wide range of food and beverage operations and luxury transportation services. With more than four decades of experience, the company focuses on creating memorable guest experiences while supporting team member growth and long-term partner relationships. Its diverse brands, including Anantara, Tivoli, Avani, and nhow, offer luxury and lifestyle stays in many of the world's most desirable destinations. Minor Hotels also operates related businesses such as luxury residences, private jets, restaurants and bars, spa and wellness services, and river and rail journeys, providing ample opportunities for career development in a dynamic hospitality environment.
Role Description The Duty Manager is responsible for overseeing daily hotel operations, ensuring high standards of guest service, safety, and efficiency throughout each shift. This full-time, on-site role based in the West Coast Division includes supervising front office activities, coordinating with housekeeping and engineering, and managing guest check-in, check-out, and room allocation. The Duty Manager handles escalated guest concerns, monitors service quality, and supports team members with guidance and real-time problem solving. The role also involves maintaining compliance with company policies and procedures, preparing shift reports, and contributing to operational improvements that enhance guest satisfaction and overall performance.
Qualifications
Role Description The Duty Manager is responsible for overseeing daily hotel operations, ensuring high standards of guest service, safety, and efficiency throughout each shift. This full-time, on-site role based in the West Coast Division includes supervising front office activities, coordinating with housekeeping and engineering, and managing guest check-in, check-out, and room allocation. The Duty Manager handles escalated guest concerns, monitors service quality, and supports team members with guidance and real-time problem solving. The role also involves maintaining compliance with company policies and procedures, preparing shift reports, and contributing to operational improvements that enhance guest satisfaction and overall performance.
Qualifications
- Demonstrated experience in hotel operations or front office supervision, ideally within an upscale or luxury hospitality environment.
- Strong leadership, team coordination, and conflict-resolution skills, with the ability to make sound decisions under pressure.
- Excellent guest service, communication, and interpersonal skills, with a professional and inclusive approach to diverse guests and colleagues.
- Solid organizational and time-management abilities, including attention to detail and proficiency with hotel property management systems.
- Ability to work flexible hours, including evenings, weekends, and holidays, and to be present on-site as required by operational needs.
- Knowledge of basic hotel safety, security, and emergency procedures; experience managing escalations and incidents is an advantage.
- Relevant education in hospitality management, business, or a related field is preferred, or equivalent practical experience.
- Fluency in English required; additional language skills are beneficial in serving an international guest base.
Vacancy posted 8 days ago
Similar jobs that could be interesting for youBased on the Duty Manager in Sabah vacancy
- ...fueled to succeed! Responsibilities: Monitor and improve site financial and operational performance for 'wholesale' site. Manage a network of Retail Fuel Service Stations and lead service station dealers to achieve operational excellence Drive marketing programs...
- Role Overview We are seeking a Business Development Manager to drive revenue growth by developing new partnerships, securing sponsorships, and expanding TalentCap’s client base. This role requires a results-oriented professional with strong networking skills, business acumen...
- ...beverage, culinary, or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major. Preferred: Environmental Health Degree or Culinary Degree CORE...
- ...or our customers. Job Description Job Summary** We are seeking a highly motivated and results-oriented Business Development Manager to drive growth and expand our client base within the Malaysian market. This role involves identifying new business opportunities,...
Uob Kay
Sabah2 days ago - ...customer requests and appeals on credit related matters within the SLA, and provide basic advise and service to meet customers' needs. Manage the MFRS9 related matters (assessment, etc. in relation to their portfolio). Co-monitor with BDM, Attend to customer requests...
Maybank
Sabah1 day ago - ...~ Responsible for the company to achieve its target presence & revenue stream from the Hotels & Commercial Establishments. ~ To manage a larger client base and constantly look for new clients. ~ Responsible for continuously reviewing business process requirements...
Astro
Sabah9 days ago - ...ACCOUNTING SPECIALIST/OFFICE MANAGER - POWERNATION Job Category: Administrative Requisition Number: ACCOU016373 Posted : July... ...in a collaborative environment, we'd love to hear from you. Duties / Responsibilities Accounting & Financial Operations...
Gray Local Media, Inc
Sabah2 days ago - ...meeting tight deadlines, independent and a good team player. Excellent interpersonal skills. - Must fully understand the product features and HNW individual life style needs. Must have strong balance of relationship management, customer and result orientation....
Maybank
Sabah16 days ago - ...sales. Gather and provide market data for analysis during the annual business planning cycle. Perform any other duties assigned by the management. Requirements Possess at least a Professional Certificate or Diploma in any field. Good command of Bahasa Malaysia...
Credit Bureau Malaysia
Sabah23 hours ago - ...Standards, Malaysian statutory requirements, and business objectives. Lead the implementation and continual improvement of the HSSE Management System (HSEMS), keeping policies, risk assessments, emergency response plans, and compliance obligations effective and current....
DP World
Sabah13 days ago - ...Finance, Marketing, or a related field. Minimum of 5 years of proven experience in business development, sales, or relationship management within the banking or financial services industry. Strong understanding of corporate and commercial banking products and...
UOB Investment
Sabah9 days ago - ...Explore relevant options/ alternatives to meet the client's insurance/ financial objectives and do the sales closure. Lead and manage the Emerging Affluent and Affluent related sales activities. Execute and drive sales/ marketing activities at ground level/ Zone...
etiqa insurance and takaful
Sabah2 days ago - ...Marketing Manager Our Marketing Manager is responsible for planning, developing, and executing the company’s overall marketing strategies to strengthen brand presence, drive business growth, and enhance customer engagement across various channels. 1 Vacancy Kota Kinabalu...
Borneo Eco Tours
Sabah4 days ago - ...OCBC Malaysia in Kota Kinabalu is seeking a Premier Relationship Manager to build and manage relationships with high net worth individuals and families, delivering tailored financial solutions and exceptional service. You will develop long-term client loyalty, conduct...
OCBC Group
Sabah1 day ago - ...Commercial & Business Banking deposit growth and customer acquisition of high value New-to-bank (NTB) - Increase penetration of cash management solutions on Commercial & Business Banking segment through cross sell activities ultimately capturing of main operating account....
CIMB Group
Sabah23 days ago - ...role is suitable for someone looking to learn and grow rather than having all the answers. Responsibilities As the Regional Manager, your primary responsibility will be to drive revenue and EBITDA growth in collaboration with our marketing distributors (MDs) by strategically...
WD-40 Company
Sabah23 hours ago - ...Our Executive Manager - Finance leads the Finance Department by overseeing financial strategy, operations, compliance, and reporting functions. Supports organizational growth through effective financial management and leadership. 1 Vacancy Kota Kinabalu Responsibilities...
Borneo Eco Tours
Sabah23 hours ago - ## Premier Relationship Manager - Kota KinabaluApplyremote type: Onsitelocations: OCBC Malaysia, Kota Kinabalutime type: Full timeposted on: Posted Todayjob requisition id: JR00009444# **WHO WE ARE:**As Singapore’s longest established bank, we have been dedicated to enabling...
OCBC Group
Sabah1 day ago - ...Hong Leong Bank is seeking a seasoned Commercial Banking professional to acquire new account relationships and manage a portfolio of existing commercial accounts. You will grow funded and non-funded income while ensuring credit quality and compliance with lending policies...
Hong Leong Bank
Sabah3 days ago - ...you are looking to excel and make a difference, take a closer look at us… Responsibilities Acquire new account relationships. Manage a portfolio of existing Commercial Banking Account relationship in order to grow both funded income and non–funded income. Manage a...
Hong Leong Bank
Sabah3 days ago - ...Qualifications Requirements: ~ Bachelor’s degree or equivalent diploma. ~ Dynamic leader with experience and passion for managing large and diverse teams across multiple workflows in a fast‑paced environment, able to deal with rapid change and ambiguity. ~8+...
Teleperformance
Sabah23 hours ago - OCBC company is seeking a Premier Banking Affluent Client Relationship Manager in Kota Kinabalu, Malaysia. In this role, you will manage relationships with high net worth clients, providing tailored financial solutions and exceptional service. The ideal candidate will have...
OCBC company
Sabah2 days ago - .... You are Sociable, you know how to connect with our guests and build a trusting relationship. Efficient, you know how to manage priorities and ensure timely service. Attentive, you ensure each guest receives personalised service. You will Put forward...
ClubMed
Sabah23 hours ago - ...Qualifications Requirements: ~ Bachelor’s degree or equivalent diploma ~ Dynamic leader with experience and passion for managing large and diverse teams across multiple workflows in a fast-paced environment, able to deal with rapid change and ambiguity ~ Minimum...
Teleperformance
Sabah1 day ago - ...Overview The Training Manager typically works in an office environment but may also conduct training sessions in various locations... ...flexible hours to accommodate different shifts and training needs. Duties and qualifications may vary depending on the organization's...
Teleperformance
Sabah1 day ago - ...CEO on related matters concerning the Consultants and relief of duty of CEO in his/her absence; # To ensure smooth running of related... ...to upgrade its services; # To report directly to General Manager of Hospital on all matters pertaining to hospital operations either...
KPJ HEALTHCARE BERHAD
Sabah4 days ago - A global resort company is seeking a G.O Manager of Restaurants located in Malaysia. You will create personalized guest experiences while overseeing restaurant operations and team coordination. This role involves ensuring service quality, managing budgets, and fostering...
ClubMed
Sabah23 hours ago - ...Regional Sales Manager Sabah (Based in Kota Kinabalu) Closing Date: 15/03/2026 For registered candidates, please login to apply Life at U Mobile We are Passionate, Innovative, Trustworthy, Team-Oriented & Fun-Loving. At U Mobile, we are always on the lookout...
U Mobile Sdn Bhd
Sabah4 days ago - Teleperformance is seeking a Senior Manager for Fraud and Risk Operations in Sabah, Malaysia. The role involves managing large teams, ensuring service delivery compliance, and developing team members through mentorship. The ideal candidate should possess a bachelor's degree...
Teleperformance
Sabah1 day ago - ...Regional Sales Manager East Malaysia (SUPER and OLDTOWN Coffee) Job Description The Regional Sales Manager is responsible for managing the Field Sales Team on local level including planning, coordinating sales activities and goal setting for field sales. The Regional...
Jdeprofessional
Sabah23 hours ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Duty Manager. Be the first to apply!
