Aftermarket Manager (Kuantan)

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport solutions for the future If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

Volvo Construction Equipment

Job Summary

Responsible for the overall management of assigned branch operations within the dealership to maximize return on investment through optimizing processes to ensure internal and external customer satisfaction, increasing number of profitable sales, exercising disciplined expense control, attracting and retaining outstanding talent and effectively engaging all department personnel. This positions works with the general management of the Aftermarket to establish objectives for the branch to achieve high-performance expectations.

Main Responsibilities

• Manages the full aspects of the aftermarket P&L to achieve top financial performance within the approved operation budget
• Works closely with the aftermarket and equipment sales team to implement sales and marketing strategies
• Develop, oversee and maintain strategies for effective business systems, processes and supervises employees
• Develops and monitors performance standards and measurements related with branch parts and service operations
• Visits customers regularly to resolve outstanding issues and gather market feedback
• Maintains and promotes customer relations and deals with customer issues in a professional and timely manner, with a high sense of urgency
• Manages existing customer portfolio, develops and grows aftermarket business with key accounts
• Manages credit control and assists the accounting office with the collection of past-due accounts
• Recruits, hires, develops, retain key talent and discipline the team
• Supervises all direct reports and provides individuals the guidance required to reach corporate and personal goals
• Continually monitor the progress of the department and individuals in the branch towards achieving customer satisfaction, market penetration and profit goals

Education/ Professional Qualifications

• Preferred degree in mechanical or electrical field or relevant field for Mining and construction equipment
• Minimum 5 yeas of progressive experience in a branch network/distribution center with relevant education and operations experience, preferably from a construction equipment dealers' network
• Technical knowledge of equipment operations and mechanical functions
• Supervisory, leadership and team-building skills, experience managing a team of direct reports
• Commercially and business focused, target driven with 'self-going' initiator skills
• A good working knowledge of sales techniques and methods
• Good understanding of financial reporting and pricing principles and effects of discounting
• Demonstrates relationship building and communication skills, both in writing and verbal, in local language and English. Organization skills, decision making
• Strong customer orientation skills with understanding of marketing
• Analytical approach to problem-solving with strong attention to details
• Excellent computer skills using Microsoft Office
• Valid driver's license and a good driving record

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Who We Are And What We Believe In

Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide.

Applying to this job offers you the opportunity to join Volvo Group. Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group's leading brands and entities.

Part of Volvo Group, Volvo Construction Equipment is a global company driven by our purpose to build the world we want to live in. Together we develop and deliver solutions for a cleaner, smarter, and more connected world. By unleashing everyone's full potential, we build a more sustainable future for all our stakeholders. Come join our team and help us build a better tomorrow. Relationship Building, Electrical, Problem-solving, Marketing, Analytical Approach, Mechanical, Financial Reporting, Computer Skills, Sales Techniques, Communication Skills