OFFICER - CUSTOMER SERVICE

To apply for this opportunity, please send your resume and salary expectations to [HIDDEN TEXT]
Job Description

Handling inbound calls and email routed.
Handling customer's complaints/enquiries, provide accurate information & operating paging system.
To analyse all collected suggestion forms & feedback to Complex Manager with suggestions/counter measure.
To assist A&P department in conducting promotion redemption including giving out gift with purchase, recording customer details and submit report.
To assist customers with facilities hiring such as wheelchair, baby strollers and other directory assitance as required.
To respond in a friendly, professional and timely manner to all shoppers/tenants enquiries.
Act as mall ambassadors by providing exemplary customer service, profiling, prospects, presenting unified face to customer.
To ensure day-to-day operation are carried out smoothly in accordance to company SOP.
To undertake ad hoc task assigned by superior or Management from time to time.

Requirements

Candidate must possess at least SPM, STPM or Diploma with 1 to 2 year(s) relevant experiences in customer service and administrative function.
Able to work shifts, weekends and public holiday.
Good communications and interpersonal skills.
Demonstrates ability to learn quickly and adapt to a rapidly changing environment.
Basic skills in Microsoft Office (Word, Excel, Outlook).
Proficiency in English & Bahasa Malaysia or Chinese.
Pleasant outlook and personality with a great smile. bahasa malaysia , Microsoft Office, Outlook, English, Chinese