Senior Information Technology Executive (Based in Langkawi)

Senior Information Technology Executive (Based in Langkawi)

Management (Information & Communication Technology)

Full time

Responsibilities:

• Manage and support all hotel systems (e.g., OPERA, Oracle, PABX, UPS, etc).
• Troubleshoot IT-related issues for in-house guests (e.g., Wi-Fi/network problems).
• Support the F&B team by updating or changing menu prices in the POS system.
• Perform regular health checks and capacity studies to ensure optimal server and network performance.
• Manage system changes with the support team to ensure uninterrupted service.
• Liaise with vendors for IT infrastructure maintenance or new setups.
• Maintain an inventory of all equipment, software, and software licenses.
• Coordinate and manage IT documentation and contract agreements.
• Be aware of hotel MIS emergency procedures.
• Any other delegated tasks as and when required by the superiors and management.

Requirements:

• A Diploma or Bachelor's degree in IT, Computer Science, or a related field; relevant certifications are a plus.
• At least 5 years of experience in IT support or system administration, with strong expertise in hardware, software, and network maintenance.
• Experience in the hotel industry is preferred.
• Proficiency in reading, writing, and speaking English.
• Excellent problem-solving and communication skills, with the ability to manage tasks and prioritize effectively in a fast-paced environment.
• Service-oriented with attention to detail.
• Able to work independently and contribute effectively as part of a team.
• Self-motivated and energetic.

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