Credit Recovery Executive

Responsibilities

• Conduct outbound calls to customers regarding their loan repayments.
• Implement action plans to minimize collection losses and maximize recoveries.
• Promptly attend to all inbound calls received through the collections general line.
• Liaise with lawyers regarding specific cases and devise solutions to enhance account collections.
• Negotiate with customers on account settlements and review settlements as necessary.
• Conduct debt recovery efforts in a skilled and professional manner.
• Remind clients of overdue payments.
• Build and maintain relationships and rapport with clients.
• Record and report collection outcomes to superiors.
• Notify superiors of debtors who are unwilling or unable to pay, when necessary.
• Manage and achieve daily productivity standards in terms of attempts, contacts, and amounts collected.
• Ensure collection actions comply with corporate guidelines and collection policies.
• Minimize defaults and bad debts on ongoing loans.
• Negotiate and collect payments from clients.
• Perform any ad hoc duties and assignments given by management as required.

Qualifications

• Minimum SPM or equivalent.
• Excellent verbal and written communication skills.
• Willing to learn new things.
• Ability to work independently and as part of a team.
• Positive attitude and a willingness to learn.
• Required skill(s): Basic Microsoft Office and Microsoft Excel
• Able to start work as soon as possible.
• Fresh Graduates are welcome to apply!

What will you get

• A competitive salary and performance bonus
• Company trip
• Medical, Dental, and Optical Benefits
• Opportunities for promotion
• Professional development
• Vibrant local working culture
• Chance to work closely with management and make your own decision

Microsoft Office, Microsoft Excel