Sales Admin

The Sales Admin will play a key role in supporting our sales team by managing administrative
tasks, coordinating cross-border sales processes, and ensuring smooth day-to-day operations.
You will collaborate closely with the sales and operations teams to handle customer inquiries,
maintain accurate records, and ensure an exceptional customer experience.

Key Responsibilities:

1. Sales Support: Assist the sales team with day-to-day tasks including preparing quotations, processing orders, and maintaining sales records.
2. Customer Communication: Serve as a point of contact for customer inquiries, providing accurate information on orders, logistics, and product details.
3. Order Management: Oversee order processing, tracking, and delivery to ensure timely completion of transactions.
4. Coordination: Liaise with internal departments, such as logistics and marketing, to ensure smooth operations and resolve any issues.
5. Documentation: Prepare necessary documents for customs clearance, trade export processes, and logistics coordination.
6. Data Management: Maintain and update customer databases, ensuring accuracy and confidentiality.
7. Sales Reporting: Assist in generating sales reports, tracking key metrics, and ensuring data accuracy.

Requirements:

1. Proven experience in sales administration, customer support, or related fields.
2. Excellent communication and organizational skills.
3. Proficiency in MS Office, especially Excel and Word.
4. Proficiency in Canva is a plus.
5. Knowledge of cross-border eCommerce, customs, or logistics is a plus.
6. Ability to manage multiple tasks and prioritize effectively.
7. Attention to detail and strong problem-solving skills.

Benefits:

1. Competitive salary and benefits.
2. Opportunity to grow in a dynamic cross-border eCommerce company.
3. Exposure to international trade and export industries.

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