IT System Engineer
Opsolutions
Provide support and resolution on 1st level and 2nd level end-user telephonic/email enquiries and issues on in-house and external applications and standard PC and notebook problems related to Hardware and Operating System, file/print services.
Logging of service desk calls and documentation of all user requests and problem resolution in Ticketing system.
Troubleshooting and setup of all PC hardware, notebook, MS Windows, O365, Internet browser, VPN, wireless, Outlook email client, and other in-house or external application problems.
Provides technical assistance to users on basic desktop requests as and when required.
Train users on IT equipment usage.
Support software applications.
Identify new applications for implementation.
Perform tasks as assigned by superior.
Qualifications:
- Candidate must possess at least a Diploma/Advanced/Higher/Graduate Diploma, Bachelor's Degree/Post Graduate Diploma/Professional Degree in Engineering (Computer/Telecommunication), Computer Science/Information Technology, or equivalent.
- At least 1 - 2 years of relevant working experience.
- Can work independently.
- Preferably Junior Executive specialized in IT/Computer - Software or equivalent.
- Relevant experience in supporting PC/notebook hardware, network printer, MS Windows, and standard software (MS Office, Antivirus, internet browser) and Outlook client, desktop setup, wireless, Active Directory, printer setup, basic TCP/IP troubleshooting, and VPN setup/troubleshooting.
Duties and Responsibilities:
- Provide support and resolution on 1st level and 2nd level end-user telephonic/email enquiries and issues on in-house and external applications and standard PC and notebook problems related to Hardware and Operating System, file/print services.
- Logging of service desk calls and documentation of all user requests and problem resolution in Ticketing system.
- Troubleshooting and setup of all PC hardware, notebook, MS Windows, O365, Internet browser, VPN, wireless, Outlook email client, and other in-house or external application problems.
- Provides technical assistance to users on basic desktop requests as and when required.
- Train users on IT equipment usage.
- Support software applications.
- Identify new applications for implementation.
- Perform tasks as assigned by superior.
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