Customer Care Service

Title: Customer Care Assistant

Location: 1. The Curve PJ

2. Metro Prima, Kepong (Mandarin Speaker)

3. Taman Len Seng, Cheras

4. Bangsar South

5. Mount Austin, JB

6. Sutera, JB (Mandarin Speaker)

7. Bond Square, Ipoh

8. Falim, Ipoh

Working days: Monday – Sunday (5 days working, 2 days off – rotate) 

Working hours: Monday – Saturday – 8:30a.m – 6p.m Sunday – 10a.m – 5p.m

Job Responsibilities:- 

• Provide excellent service, stream line patient flow, manage complaints, gather feedback/testimonials, conduct surveys and maintain workplace cleanliness

• Handle patient registration, record data entry/update, appointment booking/scheduling, check-in/out, monitor flow, attend to needs/requests/follow-ups, manage phone calls, address walk-in inquiries, and oversee admin/housekeeping, including patient follow-ups and appointments. 

• Perform selective eye test. • Facilitate patient flow and support doctors with medication and surgery instructions, while also managing doctors' room upkeep and ensuring it's stocked with essential items.

• Conduct various eye tests and provide timely follow-up reminders for pending patient cases. • Manage sales transactions and cashier responsibilities utilizing the Salesforce POS system, while also tending to patients' administrative needs and conducting follow-ups. 

• Ensure daily settlement, reconcile sales, and perform stock checks for medications/drugs. • Prepare patient files for next-day appointments, handle filing tasks such as retrieving and filing patient files, and perform housekeeping duties in designated work areas as assigned by the CM/PIC. Other Task/Responsibilities 

• Surgery Coordinator Assistant. 

• OT Assistant. 

• Assist in Company/Marketing campaigns/activities/roadshows (indoor & outdoor). 

• Special projects. 

• Other role specific or person specific job assignments. 

Requirement:

• SPM, Diploma and Degree holder.

• Minimum 1 year experience of face-to-face customer service. 

• Well groomed as per company policy. 

• Fast learner. 

• Able to travel in any mode of transportation

Customer Care Service, Customer Care Executive, Customer Care, Mandarin