Call centre training Manager Job Description Template
Our company is looking for a Call centre training Manager to join our team.
Responsibilities:
- Stand in for coaching when the sales manager is unavailable;
- He/she may also introduce or craft tools and systems that are able to support and increase the quality of training and product knowledge;
- Gather data that will enable him/her along with the Sales Manager to understand how effective current sales strategies are;
- The training manager will be responsible for providing training to new and old (on occasion) of the sales staff;
- He/she may also interact with the Sales Manager to identify areas for improvement for current employees;
- Once a clear focus has been established, he/she can begin to work on producing a training program;
- He/she shall continue to monitor sales staff to see which aspects of their performance have improved or decreased and which areas still need work.
Requirements:
- Must have good decision-making skills;
- Must have strong analytical skills;
- 2+ years of experience in training sales;
- Being well read is a plus;
- Strong level of desire to follow procedures;
- Is able to craft training materials and modules through the use of google docs or other online tools;
- 1-2 years of experience in managing training and/or adult learning programs;
- High attention to detail;
- Strong written and verbal English;
- Call center experience is a plus but not required;
- Strong communication skills;
- Telesales training experience is a plus but not required.