FinTech Client Support Job Description Template
Our company is looking for a FinTech Client Support to join our team.
Responsibilities:
- Own and address client needs and product issues from inception to resolution;
- Interpret and validate technical issues, test solutions, follow-up and escalate when necessary;
- Maintain and create detailed documentation through logging of support cases, e-mail and knowledge base articles for client and internal use;
- Work collaboratively with clients, team members, implementation consultants, and resources across the company to achieve desired results.
Requirements:
- Proven aptitude to learn complex technical and theoretical information quickly;
- Excellent written and verbal communication skills in English, with a strong attention to detail;
- Ability to prioritize and manage multiple complex issues and adapt to different challenges and changing priorities;
- With proficiency in SQL and basic networking systems preferred;
- Strong customer focus and ability to manage and exceed clients’ expectations for support;
- Ideally with academic degree in MIS, computer science, or other technical courses, economics, or finance courses;
- Superior troubleshooting and analysis / resolution skills;
- Ability to understand and convey client business requirements to senior level resources for escalation;
- Excellent interpersonal skills and ability to work well within a team environment;
- Working knowledge of MS Office and system architecture and environments.