Service Desk Manager Job Description Template
Our company is looking for a Service Desk Manager to join our team.
Responsibilities:
- Improving IT support structures;
- Monitoring service desk ticketing queues;
- Training and coaching technicians;
- Scheduling technicians on duty;
- Actioning Service requests, incidents and IT problems for company;
- Managing end user support technicians;
- Sttups of all hardware, networking and IT infrastructure for stores;
- Installations of telecommunications.
Requirements:
- ITIL certification;
- Microsoft on expert level;
- Point of sale and ERP solutions;
- ILIT practices and procedures;
- 3-5 years IT Service management experience;
- IT Degree or Diploma;
- Gr 12;
- MCSE certification;
- Good oral and written communication skills;
- Service Desk Certification (SDA) is a plus;
- Must possess strong problem-solving skills and the ability to exercise independent judgment and strong leadership;
- With at least 5 years experience as a Service Desk Manager or related field;
- Must be proactive and customer service oriented.