The Waitress explains menu item and terms and provides suggestions to customers when asked. Serves food and beverages to the customers promptly and follows the standards set by the facility. Being a Waitress typically reports to a supervisor or manager. May require a high school diploma or its equivalent. Being a Waitress may require 0-1 year of general work experience. Possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area.
Waitress Job Description Template
Our company is looking for a Waitress to join our team.
Responsibilities:
- Practice Hilton Grooming standards including uniform dress code, cleanliness and personal hygiene;
- Meet or exceed the monthly drink profit margin target;
- Follow correct reporting procedures if faced with issues;
- Ensure knowledge of menu and all products;
- Manage guest queries in a friendly, timely, and efficient manner;
- Ensure mis-en-place is well stocked at all floor stations;
- Maintain the cleanliness of all equipment used during shifts;
- Serve Alcoholic/non-Alcoholic beverages in conjunction with licensing/liquor regulations for residents and non-residents;
- Ensure Food and Beverage orders are of a consistently good standard and delivered in a timely manor;
- Show complete awareness of all the drink and food menus and readiness to explain and recommend food and drink contents;
- Ensure all tables receive their drinks and food as requested;
- Comply with Company Health and Safety, and Fire Regulations and procedures;
- Comply with hotel security, fire regulations and all health and safety legislation;
- Use every possible opportunity to gain knowledge in all areas of bar supervision;
- Maintain cleanliness of the bar and stores to Health, Safety and Hygiene standards at all times.
Requirements:
- Minimum of 2 years working experience is required for this position;
- Ambition, commitment to the role and a love of the service industry;
- Excellent leadership, interpersonal and communication skills;
- Experience in working in a fast-paced cafe or restaurant;
- Flexibility to respond to a range of different work situations;
- Must be able to work in the evenings Tuesdays – Saturdays (around 15 hours);
- Outgoing friendly personality with good English;
- Ability to work under pressure;
- Must be reliable and punctual;
- Accountable and resilient;
- Ability to work on your own or in teams;
- An ability to listen and respond to demanding Guest needs;
- Initiative, enthusiasm and drive;
- Excellent communication and selling skills;
- excellent presentation skills.