Field Service Engineer

Research, design, develop, or test computer or computer-related equipment for commercial, industrial, military, or scientific use. May supervise the manufacturing and installation of computer or computer-related equipment and components.

Field Service Engineer Job Description Template

Our company is looking for a Field Service Engineer to join our team.


  • Must be innovative, curious and comfortable with work place complexities;
  • Possess a sound analytical and technical ability to assess and deal with difficult instrument and reagent problems;
  • To independently service, support and maintain a wide range of histology equipment in line with company procedures;
  • Attend Sales meetings where requested. Both face to face and via telephone / WebEx;
  • Schedule own day-to-day activities, ensuring completion of business unit support agreement commitments;
  • Possess sound administrative skills to complete all required tasks within the allocated timeframe;
  • Ensure workshop maintained in compliant condition;
  • Ensure tool calibration process is effectively managed and maintained for compliance;
  • Demonstrate accountability for instruments assigned to as factory trained Engineer;
  • Determine, recommend and implement solutions to customer software and hardware-related requests;
  • Must have high self-awareness and good emotional intelligence;
  • Possess sound communication skills to address issues effectively with internal and external customers;
  • Promote the company with customers and play an active role in customer retention initiatives;
  • Champion DBS to drive continuous improvement;
  • Must be coachable and have a passion for new ideas while being able to get results under tough conditions.


  • Extensive traveling;
  • UPS knowledge;
  • Organization skills;
  • Fresh graduates are encouraged to apply;
  • Must be computer literate with networking abilities;
  • Strong dedication and competence for intensive training;
  • Technically competent to achieve reliability program objectives;
  • Results and process-oriented approach;
  • Carry out periodic inspection on the machine, diagnose and rectify any faults that they may find in cooling tower/boiler system;
  • Must be a graduate of BS Mechanical Engineering/ BS Chemical Engineering / BS Electrical Engineering or equivalent;
  • Fresh graduates/entry levels are encouraged to apply;
  • Willing to be trained. • Board passers are an advantage but not a requirement;
  • Knowledge and experience with instrument and Laboratory Reagent troubleshooting principles will be an advantage;
  • Be in possession of a valid passport and driver’s licenses;
  • Visit assigned accounts on a weekly basis to conduct water sampling and analysis chemical dosing.