Service Engineer

Service Engineer Job Description Template

Our company is looking for a Service Engineer to join our team.

Responsibilities:

  • Identifying opportunities for the development of new service applications, equipment and methods;
  • Supporting outstation service job role – long term or short term;
  • Providing on-site or remote technical support for installation and commissioning of equipment and routine maintenance independently;
  • Identifying technical problems and making analysis through remote or on-site activity in different Service categories;
  • Supporting project team on projects whenever needed;
  • Preparing the tools, equipment and parts needed for a service job and understand the scope of the job to be performed;
  • Handling Technical inquiries (Failures & technical questions);
  • Executing a pre risk assessment on site, briefing with crew member on ongoing other activities and instruction for board equipment;
  • Spare Parts sales;
  • Creating and maintaining strong relationships with customers, understanding their needs and providing specialist support and solutions;
  • Directly reporting to the Service & Parts Manager;
  • Warranty Claims (Mitsubishi Generator set, Diesel engines & Marine Engines);
  • Consulting with and advising customers on the best service solutions in accordance with standard processes, procedures and safety guidelines;
  • Investigation and making technical reports (Mitsubishi Generator set, Diesel engines & Marine Engines);
  • Coordinating and executing specialist projects through planning, meeting milestones and regular reviews.

Requirements:

  • Attention to detail;
  • Critical thinking;
  • Analyzing Data;
  • Equipment Maintenance.