Service Advisor Job Description Template
Our company is looking for a Service Advisor to join our team.
Responsibilities:
- Be transparent and conduct efficient handovers fully explaining repairs and invoices for customers;
- Efficiently manage customer communication through repairs with timely progress updates and gaining authorisation for additional work;
- Meet and greet customers, qualify work, and identify customer’s additional needs at vehicle drop-off;
- To discuss and up-sell additional work to the customer, where appropriate;
- Conduct telephone activity to maximise workshop activity with MOT and service reminder calls etc;
- Provide a knowledgeable, courteous, responsive, and efficient service expressing the brand;
- Ensure customer expectations and requirements are identified, and successfully managed, throughout the service process including follow up;
- Maintain knowledge of Nissan retention products and services upselling where appropriate;
- Carry out external inspections where necessary prior to handover to customer;
- Manage all service telephone, email and walk-in enquiries.
Requirements:
- Possess good communication skills, good leadership skills, good time management and knowledgeable in customer care procedures;
- Good communication and presentation skills;
- Candidate must be a graduate of BS mechanical, any vocational automotive related course;
- Past experience as a repairman is desirable;
- Male/Female;
- Candidate is ideally a mechanical engineer. At a minimum, he should have at least a diploma in automotive course or equivalent;
- Have knowledge in technical service, customer service oriented, team player, innovative and resourceful;
- Strong analytical and planning skills;
- Must have at least 1 year of experience in the same field is required;
- Ability to exercise flexibility, initiative, good judgement and discretion;
- Excellent problem-solving skills.