Service Advisor

Service Advisor Job Description Template

Our company is looking for a Service Advisor to join our team.

Responsibilities:

  • Be transparent and conduct efficient handovers fully explaining repairs and invoices for customers;
  • Efficiently manage customer communication through repairs with timely progress updates and gaining authorisation for additional work;
  • Meet and greet customers, qualify work, and identify customer’s additional needs at vehicle drop-off;
  • To discuss and up-sell additional work to the customer, where appropriate;
  • Conduct telephone activity to maximise workshop activity with MOT and service reminder calls etc;
  • Provide a knowledgeable, courteous, responsive, and efficient service expressing the brand;
  • Ensure customer expectations and requirements are identified, and successfully managed, throughout the service process including follow up;
  • Maintain knowledge of Nissan retention products and services upselling where appropriate;
  • Carry out external inspections where necessary prior to handover to customer;
  • Manage all service telephone, email and walk-in enquiries.

Requirements:

  • Possess good communication skills, good leadership skills, good time management and knowledgeable in customer care procedures;
  • Good communication and presentation skills;
  • Candidate must be a graduate of BS mechanical, any vocational automotive related course;
  • Past experience as a repairman is desirable;
  • Male/Female;
  • Candidate is ideally a mechanical engineer. At a minimum, he should have at least a diploma in automotive course or equivalent;
  • Have knowledge in technical service, customer service oriented, team player, innovative and resourceful;
  • Strong analytical and planning skills;
  • Must have at least 1 year of experience in the same field is required;
  • Ability to exercise flexibility, initiative, good judgement and discretion;
  • Excellent problem-solving skills.