Financial Incident Management Analyst

Financial Incident Management Analyst Job Description Template

Our company is looking for a Financial Incident Management Analyst to join our team.

Responsibilities:

  • Escalate customer problems both internally and externally, when required, according to defined escalation paths;
  • Enhance and develop quality support methods and communication skills through coaching, feedback, and other developmental approaches;
  • Monitor ATM networks for NCR’s ATM monitoring customers;
  • Requires rotation in work hours involving weekend, holiday or extended hours;
  • Participate in team projects that enhance the quality or efficiency of help desk service; Guide team in effective planning;
  • Acquire and maintain current knowledge of relevant product offerings and support policies; Assist in special product-related issues as needed;
  • Position is responsible for overall IM system implementation and management.

Requirements:

  • Associate’s Degree preferred 2+ years of related experience;
  • Self-driven to analyze with existing data & drive with team;
  • Result oriented to deliver timely productivity.

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